Customer Experience Expediter II

Customer Experience Expediter II

Youre not likely to find another company like Vermeer. Our people are from all walks of life in locations around the world, rolling up our sleeves and getting tough work done every day.

Together. Were a family-owned and operated company with an unmatched culture, one that is built on the belief that every Vermeer team member has real, personal impact on our people, our customers and our world.

Whoever you are and where you are in your career, Vermeer helps you be Equipped to Do More .

Job Summary

Work Shift

1 - First Shift

The Customer Experience Expediter II completes sales orders for parts with customer expectations in mind. This position identifies and resolves quality issues, prioritizes work flow, and solves problems related to branding / packaging strategies.

This role demonstrates a sense of urgency in providing exceptional quality and timeliness of delivery to achieve a superior customer experience when representing Vermeers premium brand.

The Customer Experience Expediter II may train new or less-experienced team members in sales order processes.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

1. Demonstrate the Vermeer characteristics of caring culture, demonstrating agility, customer focused, and stewardship and model the associated behaviors.

2. Work on sales orders for parts or other typical customer experience assignments that require adept problem resolution with little or no supervision.

3. Ensure accuracy of all transactions including back orders through examining P.O.s and investigating all aspects of the order to discover any and all discrepancies, missing or excess items, or any other issues that arise through the examination of the transaction.

4. Process purchase orders, transfer orders, receiving tickets and parts returns. This includes picking, pulling and stocking / restocking orders.

5. Proficient use of various business systems (i.e. Glovia, SFDC Reports, Clipper Ship, etc.) to update, track, wave or issue information regarding inventory, bill of lading, shipping or receiving.

6. Build simple and complex parts kits with accuracy and quality in mind according to inventory demand and sometimes detailed kit specifications.

7. Safely operate assigned equipment upon receiving appropriate training, certification or licensing. This involves unloading cargo from narrow containers, remote or outdoor storage locations and other business segments, and occasionally delivering emergency orders to destinations within reason.

Education and / or Experience

• High school diploma or GED required.
• Minimum of two years related experience and / or training.
• Previous manufacturing background preferred.

Other Skills and Abilities

• Read blueprints.
• Write routine reports and intra-department communications.
• Calculate figures and apply concepts of fractions, percentages and ratios.
• Effectively present information verbally and in writing and respond to questions from groups of managers and suppliers.
• Perform basic Microsoft Office skills, CAD and other software.
• Perform problem solving techniques and root cause analysis.
• Perform multiple tasks simultaneously; ability to assess, evaluate, and carry out appropriate action for a given situation.

Essential Functions

Standing : Continuously

Sitting : Occasionally

Walking : Frequently

Hand Coordination : At least average / bilateral

Twisting : Occasionally (up to 2 minutes in position)

Bending - Trunk : Occasionally (up to 2 minutes in position)

Bending - Neck : Occasionally (up to 15 degree flex for up to 2 minutes)

Elevated Work / Reach : Occasionally (up to 2 minutes in position)

Squatting / Kneeling : Occasionally (up to 2 minutes in position)

Climbing : Occasionally

Pulling : Rarely (up to 70 lbs) Occasionally (up to 50 lbs) Frequently (up to 20 lbs) Continuously (up to 10 lbs)

Pushing : Rarely (up to 70 lbs) Occasionally (up to 50 lbs) Frequently (up to 20 lbs) Continuously (up to 10 lbs)

RH Grip : Rarely (up to 70 lbs) Occasionally (up to 50 lbs) Frequently (up to 20 lbs) Continuously (up to 10 lbs)

LH Grip : Rarely (up to 70 lbs) Occasionally (up to 50 lbs) Frequently (up to 20 lbs) Continuously (up to 10 lbs)

RH Pinch : Rarely (up to 15 lbs) Occasionally (up to 10 lbs) Frequently (up to 5 lbs) Continuously (up to 2 lbs)

LH Pinch : Rarely (up to 15 lbs) Occasionally (up to 10 lbs) Frequently (up to 5 lbs) Continuously (up to 2 lbs)

Floor to Waist Lift : Rarely (up to 50 lbs) Occasionally (up to 20 lbs)

Horizontal Lift : (up to 50 lbs) Occasionally (up to 20 lbs) Frequently (up to 10 lbs) Continuously (up to 5 lbs)

Waist to Crown Lift : Rarely (up to 40 lbs) Occasionally (up to 10 lbs)

Certificates, Licenses, Registration

Must have the ability to obtain a Vermeer Forklift Operators License.

Work Location

ONSITE : A team members day-to-day work is best done on a Vermeer campus. If work content can be occasionally completed at an offsite location, discuss potential arrangements with your manager.

• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.
• Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Team Member Solutions in human resources at (641) 621-8767 or at* *[email protected] .*

locationPella, Iowa, USA - Parts Center FactorylocationPella, Iowa, USA - Parts Center Factorylocation2 LocationsOur reach is global, our impact is personal.

By joining Vermeer, you wont just be making the right step for your career. Youll be making a real, personal impact on our people, our customers and our world.

Impact Our People : Youll find teams of hardworking people who take pride in their work, pride in each other and pride in the principles that guide them.

Our team members are diverse, talented and driven to continuously learn, improve and innovate, both for our company and for their careers.

Impact Our Customers : Whether our customers are operating small stump cutters in their backyard or giant surface mining equipment in Australia, they make progress happen.

Our team members are constantly turning up new possibilities and collaboratively innovating to keep our customers and the people they serve on the leading-edge of progress around the world.

Impact Our World : At Vermeer, we believe in giving back and helping people and communities. Weve held that belief from our founding in 1948.

Our reach extends from offering impressive benefits that help our team members and their families live well, to supporting our local communities through volunteer and community investment programs.

Our impact is also experienced by the way our customers use Vermeer products to make a difference. Vermeer equipment is used all around the world to keep people connected to life necessities, such as water and electricity, harvest the feed that nourishes a vibrant food supply and effectively manage precious natural resources that improve our quality of life.