Job Summary:To contribute to the growth and profitability of both the Community Banking Center (branch) and the bank, by creating a positive working environment and providing superior banking services to customers in a professional manner. Responsibilities and Duties:Assumes responsibility for assisting in the supervision of branch sales and services operations.Ensures operations are conducted in accordance with established Company policies, legal and regulatory requirements, and audit standards. Provides suggestions for improved effectiveness.Ensures branch security. Assists with opening and closing the building in accordance with set hours.Tests security equipment as assigned.Ensures the branch balances all transactions at the close of each day. Proofs Tellers, runs related reports, and balances the vault at the end of each day. Provides assistance to Tellers as needed.Completes month end certification of all cash items and negotiable instruments.Assists with Financial Service Representative functions. Performs duties related to loan processing, certificates of deposit, and IRAs. Handles direct deposit functions and safe deposit boxes. Assists in opening new customer accounts and with loan closings and disbursements.Promotes branch business development and seeks to broaden customer base. Actively cross sells Company products and services.Complies with Bank security practices. Completes required reports and records and ensures that branch functions are properly documented.Assists with implementing changes to established policy and procedures within the branch.Coaches, counsels, develops work schedules, is responsible for all employee related activities.Attention to regulatory requirements and compliance training applicable to position (Bank Secrecy Act, Customer Information Privacy ETC)Integrity, discretion, and respect for confidential information are absolutely essential.Assumes responsibility for establishing and maintaining effective coordination and working relations with branch personnel Provides assistance, direction, and supervision as needed including guidance for Customer Service Representatives, Financial Service Representatives, as well as support for Loan Officers and other Line of Business Partners. Reviews and monitors the work of branch personnel. Provides suggestions and support as necessary.Assists with orientation of new employees and staff training sessions. Ensures personnel are well trained in all phases of their respective jobs. Performs cross training as necessary.Assists with determining appropriate staffing levels and scheduling employees.Assists with tracking individual progress and conducting performance appraisals. Formulates and implements corrective actions as needed.Assumes responsibility for establishing and maintaining effective, professional business relations with customers. Ensures customers' requests and questions are promptly and courteously resolved. Answers customers’ questions or refers appropriately. Verifies deposits and provides payoff and bluebook quotes.Ensures customers are informed of Company services, products, and policies. Cross sells products and services.Ensures the Company's professional reputation is maintained.Assumes responsibility for related duties as required or assigned. Job Skills and Qualifications:Demonstrated ability to coach and develop individuals and the team to high achievement. Excellent customer service skills and behaviorsHighly motivated, focused, and goal oriented 2 years of retail banking or related experience in a financial service industry. Candidate must have a proven track record of successful service performance. Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor Strong organizational skills with attention to detailAbility to multi-taskPC and internet proficiency High school graduate or equivalentStrong product knowledge needed