You haven't searched anything yet.
The Pet Emergency and Specialty Center of Marin ( www.pescm.com ) is looking for a Client Service Representatives to join our wonderful front desk team.
We are looking for a full-time candidate to work swing shifts (Sundays through Wednesdays 2pm to 12 : 30am). About PESCM : PESCM, located in San Rafael, is the original 24 / 7 veterinary hospital in Marin County, with specialties in Internal Medicine, Oncology, Ophthalmology, Surgery, Neurology, Cardiology, Emergency, Critical Care and Radiology.
Our mission is to serve pets and their people by continually pushing to improve our medicine, our service, our communication, and ourselves.
Why PESCM : We are not your typical veterinary hospital. PESCM is run by managers who have been with the hospital for a decade or more, all promoted from within.
We are former nurses and client service staff who understand what employees need, because we’ve been there ourselves : predictable schedules, regular time off, competitive pay, generous benefits, and a nurturing yet professional environment that fosters your growth and success.
We know the winning recipe is making a space for you to do good work and be part of the special kind of team unique to veterinary medicine, where the only way to combat compassion fatigue is to take care of each another.
About the Job : As a Client Service Representative at the front desk, you will be responsible for client service as your top priority, including but not limited to : Welcome our clients in a friendly, helpful, and compassionate manner Prepare and review documents and medical records accurately and completely Educate and advise clients regarding PESCM's services and practices Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times.
Process admissions and discharges accurately; schedule follow up appointments as necessary Process invoices and payments accurately Assist with other administrative duties such as scanning, faxing, and emailing About you : Minimum of 1 year of experience working in a veterinary hospital setting strongly preferred, but extensive client service background without veterinary experience will be considered Strong communication skills, verbal and written;
organizational skills; proactive thinking and a positive attitude are also a must Ability to multi-task in a chaotic environment with competing needs Ability to answer multiple phone calls efficiently and politely while also prioritizing clients in person Ability to be compassionate at all times with upset and worried clients Ability to work in a highly collaborative environment and commitment to develop long-term relationships with colleagues, clients, and community is required.
Positive outlook and ability to work well in a collaborative environment. Excellent communication and organizational skills are required, and the ability to deliver exceptional client service is expected Honesty, integrity, and a desire to learn and have fun! Benefits of working with us : We offer desirable alternative work schedules, a competitive bay area wage and comprehensive benefits plan to include medical / dental, 401k, paid time off, scrub allowance, generous Pet Benefit Plan, Continued Education opportunities, and Commuter benefit, as most of our staff travel from outside of Marin County, often passing other specialty practices! We also offer differential pay for weekend and overnight shifts.
Location : 901 Francisco Blvd E, San Rafael, CA 94901 #SUPPORT Veritas Veterinary Partners is an equal opportunity employer.
In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status.
All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required. Powered by JazzHR
Last updated : 2024-05-22
Full Time
$56k-72k (estimate)
05/24/2024
08/23/2024
The job skills required for Client service representative include Communication Skills, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Client service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client service representative positions, which can be used as a reference in future career path planning. As a Client service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client service representative. You can explore the career advancement for a Client service representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Service Representative job description and responsibilities
Client services representatives manage client relationships and provide customer support.
02/07/2022: Monterey, CA
Promoting and maintain positive customer relations utilizing service excellence techniques.
02/20/2022: Richmond, VA
Client service representatives are responsible for taking care of users who have a hard time with some business element.
02/21/2022: Akron, OH
Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
12/22/2021: Altus, OK
Have an understanding and reception to clients' needs and give proactive customer support.
01/29/2022: Huntington, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Representative jobs
Some popular Client Service Representative hard skills are Customer Service, Client Services, Sales, Microsoft Access, Social Media, Marketing, Management and Banking.
01/10/2022: Long Beach, CA
A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.
12/28/2021: Anderson, IN
Should have a proven customer support experience or experience as a client service representative.
01/05/2022: Ann Arbor, MI
Learn to resolve problems and prevent client dissatisfaction.
01/07/2022: Bradenton, FL
One year related experience required with customer service preferred.
12/31/2021: La Crosse, WI
Step 3: View the best colleges and universities for Client Service Representative.