Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care.

Position Overview

The Phone Intake Therapist creates a smooth and expeditious path for clients seeking eating disorder treatment at The Emily Program (TEP) and Veritas Collaborative (VC), collectively, Accanto Health. The therapist is responsible for conducting phone-based eating disorder assessments, determining clinically appropriate level of care, garnering necessary psychiatric and clinical information and coordinating with Admissions Coordinators to ensure successful admission of clients to higher level of care (HLOC) programs and outpatient treatment within Accanto Health. The therapist plays a critical role in helping clients and families recognize the need for and urgency around starting treatment and utilizes motivational interviewing to encourage clients to move forward with the recommended level of care. The therapist is also responsible for ensuring a strong relationship between Accanto Health and referring providers.

Schedule

• Monday-Friday
  • 9:00am/10:00am-5:00pm/6:00pm PST
  • 10:00am/11:00am- 6:00pm/7:00pm MST
  • 11:00am/12:00pm-7:00pm/8:00pm CST
  • 12:00pm/1:00pm-8:00pm/9:00pm EST

How Phone Intake Therapists Empower Recovery

• Conduct approximately 20 phone-based eating disorder assessments each week with clients, families and/or providers seeking eating disorder treatment.
• Apply eating disorder specific clinical criteria and referral guidelines to recommend the appropriate level of care based on the use of Accanto Health’s Admission Level of Care Criteria and clinical standards.
• Use motivational interviewing techniques when working with individuals clinically appropriate for services and help to problem solve psychosocial and other barriers to accessing treatment.
• Coordinate and collect clinical referral information by means of medical records requests and verbal communication with external providers.
• Collaborate with internal teams, such as Admissions Coordinators, Admissions Specialists, and Site & Executive Directors to support an efficient and positive client experience throughout the admissions process.
• Consistently share overview of Accanto programming for recommended level of care and network status information, route clients to appropriate locations based on recommendation, availability of programming, and insurance coverage.

Qualifications

• Master’s Degree in Clinical Mental Health Discipline (i.e., Clinical Social Work, Clinical Psychology, Counseling Psychology)
• Active provisional licensure (such as LCSW, LMFT, or LPC) required
• Active full licensure (such as LCSW, LMFT, or LPC) strongly preferred
• Minimum of 1-year care coordination/case management or mental health assessment experience
• Eating Disorder experience preferred

Employee Benefits

We understand the importance of a well-rounded benefits package. That’s why we’re dedicated to providing a range of plans to meet your needs.

For full-time employees, we offer:

• HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)
• Dental insurance (Delta Dental)
• Vision insurance (EyeMed)
• Short-term and long-term disability insurance
• Company-paid life insurance
• 401(k) plan available two months after start date
• Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation
• Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.

Educational Opportunities

As a national leader in eating disorder treatment, we are committed to encouraging career growth and providing our staff with robust clinical education. That’s why we partner with the University of Minnesota Medical School and have a team dedicated to providing ongoing education with in-house continuing education credit opportunities through webinars and in-person events. We continuously work to develop new education programs like our upcoming Behavioral Health Technician certification program.

Are you in your first internship? Are you within hours of your licensure? We have on-the-job training to help you reach your career goals. New master’s degree therapists can accumulate hours by leading groups to earn full licensure.