Veriforce is the fastest-growing SaaS-technology and services company in the global supply chain risk management market. We help industry-leading companies create and maintain operating cultures and work environments that optimize safety, promote sustainability, and foster collaboration across a broad spectrum of internal and external stakeholders. What separates Veriforce from the rest is our people. We hire highly-intelligent, growth-minded individuals that team well and continuously look for new, better ways of solving business challenges.

Reporting to the Data Verification Manager this individual is responsible for the verification of customers’ submitted information, as per Veriforce and client guidelines. This individual is also required to serve customers by providing product and service information, as well as resolve product and service issues in an efficient, professional, and positive manner via email and phone as required.

Job Functions

• Verifying data input by the customer matches data from the documents that are uploaded into the Veriforce ComplyWorks and Compliance Pro systems
• Recording of timely, accurate, concise and clear notes for all support queries and subscriber account activities
• Provide high-quality customer support in relation to incoming emails and/or phone calls
• Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, assisting and/or completing correction or adjustment, and following up to ensure resolution
• General troubleshooting, as well as observation and communication of errors within the Veriforce platforms.

Required Skills

• 2-5 years of customer service experience, a plus
• Must possess a high school diploma or GED
• Fluent in written and spoken English 
• Highly detail oriented with a critical degree of accuracy regarding data entry and analysis.
• Ability to understand and follow directions and complex policies and procedures.
• Capacity to multi-task and perform repetitive tasks.
• Strong customer service skills including positive attitude, consistency, customer-first mindset, professionalism, and efficiency.
• Proficient at problem solving, strong analytical and organizational skills.
• Comfortable with resolving conflicts.
• High-level of confidence with computers
• Must be very comfortable with Microsoft Outlook and Microsoft Word (Experience using other Microsoft Office programs is an asset)
• Proficient at working in and adding to a team environment.
• Previous experience in data entry and document analysis is an asset.
• Health and Safety experience is an asset

Here are just a few of the great reasons you should join our team

• We are mission-focused and mission-driven to help bring workers home safe every day. Our training products and compliance platform help keep workers safe. 
• Work with a global team! We have colleagues and customers across North America and overseas. 
• Veriforce is a great place to work! Our leaders and teams cite culture as one of the top reasons this is a great place to work. 
• Veriforce provides - 
• 100% paid employee medical and dental insurance 
• Monthly contributions to Health Savings Accounts 
• A 401(k) match that is immediately fully vested 
• Outstanding time off benefits 
• Paid time off for volunteer activities 

All job offers will be contingent on successful completion of a drug screen and background check.