You haven't searched anything yet.
Company Description
Vergent LMS engineers a market-leading SaaS lending platform that empowers lenders to manage their retail and online lending operations through a sophisticated software suite featuring data-rich dashboards and enhanced analytical reporting, powered by its AI and machine learning capabilities. With talented employees nationwide and offices in Ridgeland, Mississippi and Plano, Texas, Vergent LMS is one of America’s fastest-growing privately held companies and has been listed on the Inc. 5000 list for seven years. From small business startups to enterprise-scale corporations, Vergent's innovative technology solutions power the lending operations of a diverse portfolio of clients located in the US, Canada, and Central America.
At Vergent LMS, we take our work seriously, but we don't take ourselves very seriously, with employee recognition, frequent company-supported events, and a company culture that is second to none. If you're passionate about what you do, but you want to be a part of a company that values it's employees and has built a culture around the concept of "work-life balance," then Vergent LMS is your career destination.
Introduction
As an Application Support Analyst, you will join a dedicated team of customer support professionals responsible for the initial review, troubleshooting and testing of all client support requests. This role requires the ability to provide critical, real-time analysis and problem-solving solutions to our software clients by asking applicable questions and retracing the steps and processes utilized by the customer to identify the potential cause of their reported problem. Once the problem is determined, the analyst may decide if collaboration with other quality assurance and software development teams is necessary to provide the optimal solution. Your responsibilities will include developing an intimate knowledge of the features, functionality, and security of our industry-leading loan management software in addition to maintaining an ongoing awareness of over 60 external connections to vendor partner software products which expand our software's capabilities.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Competencies
Work Environment
This job operates in a casual office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Company Benefits
Full Time
$53k-67k (estimate)
05/01/2024
06/29/2024
The job skills required for Software Support Analyst include Troubleshooting, Problem Solving, Analysis, Customer Support, Initiative, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Software Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Software Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Software Support Analyst positions, which can be used as a reference in future career path planning. As a Software Support Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Software Support Analyst. You can explore the career advancement for a Software Support Analyst below and select your interested title to get hiring information.