Overview

Verge Mobile is one of the fastest growing T-Mobile Premium Partners in the nation. Through T-Mobile’s products and services, Verge Mobile’s retail stores have the advantage of being one of the few places that truly help consumers stay connected with those that matter most to them. We provide a fun, educational environment, with the same customer service tools you will find in a corporate owned retail store location.

We Value Our Customers. We Value Our Employees. We Understand Service.

This IT Support Specialist provides Field Level/In-Store harware and software installations, configurations, upgrades, maintenance, and repairs workstations, printers, peripheral devices, and software for multiple locations.

Responsibilities

• Identifies, investigates, and resolves users’ problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
• Collaborates with other staff to research and resolve problems.
• Collaborates with programmers to explain errors and/or recommend modifications in programs.
• Arranges service by software or hardware vendors to repair or replace defective products.
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.
• New Site Setups: assembles, installs and configures New sites for turn key operation of all technology.
• Setup and Configure New User IT Equipment including furniture supporting IT Equipment.
• Run Network Drops for new and existing sites
• Coordinate with Construction teams for electrical setup.

Qualifications

• Competencies Required:

  • Adaptability
  • Business Ethics
  • Cooperation
  • Dependability
  • Job Knowledge
  • Problem Solving
  • Quality

  Required Education & Experience

  • Associate degree in Information Technology or a related field or one (1) year experience

  Preferred Education & Experience

  A Certification, CCNA (Cisco Certified Network Associate) or Network Plus Certification

  Advanced working knowledge of modern desktop operating systems and related computer technologies

  Physical demands and work environment

  The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Physical demands: While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear. The employee is occasionally required to sit, climb, stoop, kneel, crouch, reach, push, pull, lift or move up to fifty (50) pounds, grasp, and type. The employee is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, extensive reading, transcribing, and viewing a computer screen.

  Work environment: The noise level in the work environment is moderate. The employee is not substantially exposed to adverse environmental conditions. 100% Travel Required.