Company DescriptionVUI since 2004 has been helping clients improve their business, environmental and social performance. We do this by applying innovative processes, market intelligence and fresh thinking.We provide advice and consulting services at strategic, policy and operational levels, concentrating on three key areas:Job DescriptionKindly find the JD below for your reference. Title: Business Analyst - Contact CenterLocation: Pittsburgh, PAType: Fulltime// PermanentCompensation: Base Salary Benefits relocation expenses (if required)Interview Process: Phone and Skype HireRoles & Responsibilities:Work will be focused on delivery of a new and Enhancements for Retail IVR systemConduct requirement gathering sessions with Line of Business and 'understand' IVR Requirements. Document business requirements, functional/non-functional requirements, use cases and call flows.Define Business Solutions around IVR and Routing Requirements.Assist with users acceptance testing.Employs traceability of requirementsEnsures sign-off and baseline of requirementsAnticipates and actively resolves problems and issues with requirements.Analyzes and communicates impacts to a project’s business case and identifies areas of requirements risks.Strong and Clear Communication SkillsSDLC - Agile Experience is a plusMust have Skills:5-6 years of 'Progressive' Business Analyst ExperienceCall Center/Routing/IVR experienceStrong communication SkillsProficient in requirements gathering documentationSDLC - Waterfall/Agile. Agile experience is a plusUnderstanding of Nuance VUI documentationNice to have:Banking or Credit Card industry experience backgroundUnderstanding of Mortgage and Loan ProcessSDLC -AgileClarity v13Thanks & Regards…------------------------------Prabhat kumarTel: 856-842-1988 Ext - 143Ventures Unlimited Inc.Additional InformationInterested candidate Please call ma at Phone: 856-842-1988 Ext 143,