POSITION SUMMARY

We are currently seeking a motivated, passionate Logistics Coordinator to manage our growing business and join our talented team.

This candidate must be able to balance company expectations, customer demands and compliance, as well as the responsibility for retention of our Driver associates.

They must also maintain DOT regulations and customer expectations.

Monday through Friday 4 : 00PM to 1 : 00AM

Essential duties and responsibilities :

• Foster and build relationships and opportunities for stability and long-term growth with customers by gaining an understanding of their expectations and specific preferences.
• Plan ahead by working with the planning group continuously throughout the day, booking as much freight as possible in advance.
• Proactively identify potential service failures and work with planning and dispatch to remedy issues.
• Communicate with customers regarding status updates as required by customers and provide solutions to problems that arise.
• Enter data into the TMW system accurately and completely.
• Understand and actively work with customer-issued scorecards to improve customer service and meet customer expectations.
• Provide coaching and training to develop the Customer Service staff.
• Regular and predictable attendance.
• Ensure all drivers are trained and utilizing their PeopleNet properly.
• Proactive communication to 3PL on any route delays
• Monitor customer trailer pools and work with the planning group to make adjustments as needed.
• Understand and monitor customer lane and volume commitments to book accordingly.
• Obtain and set pickup and delivery appointments when applicable.
• Communicate any Customer changes or needs to the entire Operations and Sales teams; serve as the conduit internally for our Customers.
• Comply with company policies and procedures and all applicable laws and regulations.
• Additional duties as assigned.

Requirements

Last updated : 2024-03-10