Summary of Service Technician Responsibilities and Qualifications includes:

Position: Service Technician – Industry Experience Preferred.

Full-time Monday through Friday 8am to 5pm.

Essential duties and responsibilities include but are not limited to the following:

• Maintain a valid driving license and good driving record
• Performs a full range of service, troubleshooting and repair procedures. To include: Inspection, cleaning, lubricating, diagnostics, installation of equipment/accessories/parts/components, installing retrofits and modifications, repairs and/or replaces defective or worn parts as necessary to address reported or expected problems.
• Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices.
• Demonstrates required digital competencies associated with assigned products and level assignment.
• Completes technical training on new equipment as assigned.
• Dismantles devices to gain access to and remove defective parts
• Adjusts functional parts of devices and control instruments
• Operates machines to test their performance
• Initiates orders for parts required for repair of equipment
  Inventory
• Management: Manage car stock inventory – organization and accuracy
• Accurately report daily activity and service call information. All reporting will be conducted in Real Time.
• Effectively executes all required territory management and call handling procedures.
• Works closely with sales partners to maximize equipment leads and upgrade opportunities.
• Maintains and manages own parts inventory with a high degree of accuracy.
• Adheres to territory back-up plans.
• Completes all required administrative tasks in an accurate and timely manner.
• Complies with all company policies.
• Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
• Exhibits professional appearance and demeanor at all times.
• Maintains productive, professional relationship with all company personnel.
• Maintains a positive demeanor and is a contributing team member.
• Performs other duties as assigned.
• Regular, reliable and predictable attendance is required.

Behavior requirement: 100% of the time-civility, cooperation, and professional behavior.

Qualifications:

• A valid driver’s license and good driving record is a must
• Excellent customer service skills
• Strong analytical and trouble-shooting skills
• Must be a self starter
• Must be capable of working independently
• Ability to handle high stressful situations and thrive under pressure
• Impeccable Integrity and honesty