Knowledge, Skills, and Abilities

Job Summary:

• The Systems Engineer is primarily responsible for maintaining a reliable, secure, and efficient data communications network. This position also deploys, configures, maintains, and monitors all active equipment, both virtual and physical, to ensure smooth operations. This includes overseeing all servers and supporting all IT systems including but not limited to Citrix, Azure, Active Directory, Office 365, and any management tools the IT team or business units use

Essential Functions and Tasks:

• Researches and makes recommendations on server system administration. Specifies system requirements and design solutions. Upgrades system components as newer technology becomes available
• Supports virtualization environment and Azure cloud computing environment
• Administers and supports Citrix and VMWare application virtualization platform
• Supports and administers all on premise system
• Supports and administers Active Directory including GPOs. Administers Exchange e-mail server for internal and remote connections
• Supports and administers third-party applications
• Monitors network performance (availability, utilization, throughout and latency).
• Engages in regular troubleshooting activities, resolves network connectivity issues, and provides Root Cause Analyses
• Provides user support for all printer and workstation issues
• Supports Help Desk staff and serves as Tier 3 escalation
• Serves as team lead for junior staff members
• Performs special projects and other duties as assigned

Qualifications:

• High School Diploma or GED required
• Bachelor’s degree in Computer Science and/or equivalent experience in related field preferred
• At least seven (3) years of experience working in information technology field as a systems admin or engineer
• Experience with virtualization, Windows Server 2012/2016/2019/2022.
• Experience in O365 email administration, and Active directory administration
• Experience with PowerShell scripting is preferred
• Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE), preferred

Knowledge, Skills, and Abilities:

• Expert level working knowledge of best practices around management, control, and monitoring of server infrastructure
• Working knowledge of Microsoft Azure cloud platforms
• Strong organizational skills
• Strong oral, written, and interpersonal communication skills
• Ability to complete complex projects with minimal to no supervision
• Ability to take initiative and effectively troubleshoot while focusing on innovative solutions
• Ability to exercise sound judgment and handle highly sensitive and confidential information appropriately
• Ability to remain flexible and work within a collaborative and fast paced environment
• Ability to communicate with business stakeholders and diverse personalities in a tactful, mature, and professional manner
• Ability to remain flexible and work within a collaborative and fast paced environment Ability to communicate with diverse personalities in a tactful, mature, and professional manner

Ventra Health Values:

• Champion Innovation

We provide value by leveraging the best resources in technology, people, and continuous learning.

• Deliver Commitment

We commit to excellence in thought, word, and deed.

• Promote Partnership

We foster a culture of collaboration to achieve optimal results.

• Produce Solutions

We deliver high-impact solutions to those we serve.

• Demonstrates Responsiveness

We are highly effective and act with a sense of urgency.

Attendance:  

Employee must have the ability to comply with Ventra Health's attendance policy documented in t Ventra Health Employee Handbook.