Venatôre has an excellent opportunity for an experienced Voice/Data Communications Engineer. Typical Duties Include: * Requires detail-oriented, in-depth knowledge of Unified Communications (UC) hardware and software.
* Provides high-level support and technical expertise for Unified Capabilities.
* Responsible for systems administration, operations, maintenance, and associated activities of communication/collaboration platforms installed throughout the USSCENTCOM enterprise.
* Ensure the operation of the enterprise meets defined service levels and serves as the contractor’s service owner for service solutions.
* Responsible for applying security principles, practices, and procedures under the Risk Management Framework (RMF) to maintain compliance with applicable security regulations.
* Install, maintain, update, document, and manage all aspects of collaborative services needed in support client requirements.
* Develop and oversee the adherence to maintenance and performance standards for data, voice, and video network hardware systems.
* Troubleshoot highly complex data, voice and hardware problems.
* Perform capacity planning through ongoing monitoring, alerting, and reporting resource utilization levels and errors in the environment using a variety of tools and processes.
* Perform network readiness collaboration assessments and optimize high level voice and network solutions. Implement and maintain collaboration security best practices by assessing current threats, vulnerabilities, risks and associated with Security Technical Implementation Guides (STIGs) and Cyber Task Orders (CTOs).
* Identifies and resolves technical problems related to the installation, upgrade and daily operations of the customer’s geographically dispersed VoIP infrastructure.
* Maintain inventories for support and maintenance per location by working with our selected vendors.
* Build, maintain, and audit all voice network related documentation as it relates to configuration, SOPs, service records, asset inventories, topologies, etc.
* Performs maintenance and upgrade of networks including servers, routers, switches, firewalls, remote access systems, and networks.
* Maintains network integrity and connectivity while ensuring compliance with policies and maintains system backup and recovery capability.
* Work the ServiceNow ITSM Incident queue to resolve Incidents within established SLAs.
* Coordinates the acquisition of hardware and software as well as subcontractor services as needed.
* Evaluates new communications technologies to enhance capabilities of the network.
* Maintains current knowledge of relevant technology as assigned.
* May coach and provide guidance to less-experienced professionals.
* May have to work afterhours/weekends to resolve issues and/or support exercises.
* Perform other duties as assigned.Clearance Requirement: * Active TS/SCI Government Security Clearance At least one of the following certifications required: * DoD 8570 compliant:
* IAT Level II or III Baseline Certification.
* Computing Environment (CE) Certificate.
* ITIL v4 Foundation
* BICSI Installer 2 – Copper
* BICSI Installer 2- FiberExperience Requirements: * Experience working with VMWare, Cisco IOS, VG Gateways, PRI Gateways, and Analog Voice Connections, 3rd party secure phones, voice end-point hardware, PBX technologies, along with testing and implementing UC capabilities throughout an enterprise.
* Experience working with vendors, clients, carriers and technical staff on unified capabilities implementation, optimization, maintenance, and ongoing management.
* Experience working with Authentication, Certificates, and Encryption.
* Experience with managing work tasks with ServiceNow or other ITSM tool.Venatôre is proud of our diverse workforce and diligently committed to remaining an Equal Opportunity Employer. Venatôre governs all employment related decisions without regard to an individual's race, color, sex, religion, national origin, age, disability, veteran status, or any other protected classification. (EEO/AA/Protected Veterans/Individuals with Disability employer).