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Service Advisor-Rocky Mount, NC
Rocky Mount, NC, USA Req # Thursday, March 21,
Who We Are :
Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.
What's in it for You :
Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients.
When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including K with matching, as well as Medical, Dental, and Vision coverage.
Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!
What You’ll Do :
As a Service Advisor you play a crucial role in providing excellent customer service by greeting customers upon their arrival in the maintenance area, listening attentively to their vehicle concerns, and conducting thorough inspections.
The Service Advisor will proactively check for recalls, retrieve crucial vehicle information, and maintain customer rapport by explaining estimates and providing daily updates.
Administrative duties, including submitting documentation for warranty repair orders and handling customer relations, will be performed on a per-need basis.
Additionally, the Service Advisor will be responsible for verifying warranty and service contract coverage, preparing detailed repair orders, obtaining necessary approvals, and monitoring repair work to ensure timely completion.
The Service Advisor plays a pivotal role in reviewing completed jobs, collecting payments, and efficiently closing out service orders.
This position requires strong communication skills, attention to detail, and a commitment to delivering exceptional customer service.
Job Duties :
Customer Service Duties
Repair Order Duties
Required Skills and Qualifications :
Compensation :
$20-$25 / hour based on experience plus bonus plan
Benefits Velocity Vehicle Group Offers :
Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Other details
Last updated : 2024-03-24
Full Time
$35k-44k (estimate)
03/26/2024
04/11/2024
velocityvehiclegroup.com
Whittier, CA
100 - 200