Who We Are:At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.What's in it for You:Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!What You will Do:The Parts Department Back Counter Person performs a variety of customer service duties primarily focusing on and relating to the delivery of parts, software, and accessories to the company’s service technicians and service department that contribute to the efficient, safe, and profitable operation of the dealership parts department. The Back Counter Person is in part responsible for providing technicians with the parts they need and providing excellent customer service while assisting the parts department as a wholeJob Duties:Assists technicians with locating, ordering & providing parts from multiple sources needed to perform repairsAssists the Service Department with any parts neededMaintains customer goodwill by interacting positively with internal and external customersFulfills customer requestsProvides price, availability, and quotations for customersPlaces orders for customers according to customer specificationsFollows prescribed cash, credit, and check processing procedures of the dealershipPulls parts for techniciansUpdates emails to the Service Department as neededAccepts and documents warranty parts from techniciansCalls multiple vendors to procure parts as neededProcesses and documents cores for returnsProcesses new returned parts as requiredAssists in keeping parts department clean and orderlyAccurately records all sales and/or transactionsPerforms routine housekeeping tasks to maintain area cleanUses dealership equipment and resources safely and proficientlyContributes to team effort by accomplishing tasksCustomer Service Duties:Communicates with customers regarding parts issuesAssists in resolving customer complaints and concerns and ensures the problem is corrected to the customer and dealership’s satisfactionTreats customers fairly and honestly and demonstrates the company’s commitment to superior customer service and ethical business practice Required Skills and Qualifications:High school diploma or the equivalentExcellent customer service skillsStrong communication skillsKnowledge of supplies, equipment, and mechanical partsProficient in relevant computer applicationsExperience in a customer service environment preferredData Entry and strong typing skills preferredAbility to effectively listenAbility to interpret customer needsPhysical Requirements:Must be able to lift up to 50 pounds at timesMust be able to pass post-offer drug test and physicalCompensation:$18-$24/hour depending on skills and experience Bonus Benefits Velocity Vehicle Group Offers:Fantastic Culture401k matchHealth, Dental & Vision Insurance HSA & FSAEmployer paid Life InsurancePaid Vacation DaysSick LeaveCompany perks such as employee discounts, company events and training programsExcellent Training and Career Advancement Opportunities Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.