POSITION SUMMARY

Velocity Global is seeking a User Research Leader to build our user research practice from the ground up, and establish a strong culture of User-centric product and service design. In this role, you will be responsible for conducting user research according to industry best practice to discover impactful insights that impact the direction of the product and user experience.

The right person for this position is excited to start something from the ground up, and can initially able to roll up their sleeves to get things done themselves, but eventually build a research team. This position reports to the VP of Design.

RESPONSIBILITIES

• Establish and operate the User Research practice including planning,
• Identify, define, and internally evangelize User personas
• Work with Product Managers to discover and validate product opportunities, as well as user pain points through appropriate user research methodologies including user interviews, surveys, studies, etc.
• Drive the usability testing. Create and conduct Usability tests. Work with Designers as a trusted partner in identifying User friction in existing and proposed solutions.
• Synthesize qualitative and quantitative information to provide actionable insights that impact Product and Design decisions
• Manage all aspects of User Research headcount, budget, vendors and forecasting
• Collaborate with Market Research team to amplify the effect of collective research efforts
• Uphold a high standard of research integrity within the company
• Evangelize and facilitate customer focused thinking amongst collaborating groups. Foster a culture of curiosity for user insight throughout the company.

QUALIFICATIONS/SKILLS

• 8 years of experience in Product and/or User Research
• You're a self-starter and love making meaningful impact quickly. There's lots to do, and you're always looking for ways to help move the company forward
• Ability to work effectively remotely as we are a distributed team and a remote first company.
• You enjoy collaboration. You're proactive in collaborating, voicing ideas, and concerns, with stakeholders, cross functional peers
• You can clearly communicate the results and insights from research studies. You conduct your research in a way where you are confident of the results, and are not afraid to share them, even if they are controversial.
• You have a solid understanding of qualitative and quantitative research methods and when best to apply which.
• Strong advocate for the end user
• Bachelor's Degree in cognitive psychology, HCI, or related field
• Knowledge of international cultures where our Product is available a plus