As a National Account Manager at Velociti Services you will oversee and manage client relationships for a national client for our organization. In this role, you will act as the senior representative for Velociti Services and work with our national client and partners.

To ensure success as a national account manager, you should have excellent interpersonal skills and confidence. A top-notch national account manager will bring skills as a negotiator, problem solver, and thought leader to the table.

Duties / Responsibilities:

• Creating and monitoring targets for the national sales account assigned to
• Oversee self-performing locations (6) and oversee Account Manager assigned to these accounts
• Building a trusting and professional relationship with clients
• Ensuring that all accounts are looked after and maintained
• Supervising and managing vendor relationships for subcontracted locations (200 )
• Following up on complaints and queries on behalf of clients
• Promoting new services and products to clients
• Reporting to senior management on the status of your accounts
• Train and manage employees and vendors to ensure all client processes, procedures, guidelines, regulations, and expectations are adhered to as efficiently as possible
• Perform appraisals of employees’ performance twice a year, make recommendations for salary adjustments and promotions, transfers, and terminations
• Develop and maintain strategic customer relationships. Meeting with clients on regular basis to review cleaning quality and customer perception of service
• Serve as liaison between clients and Velociti Services departments / divisions
• Conduct service review meetings with clients concerning Velociti Services performance, vendor performance and process improvements. Take immediate corrective action if performance deviates from expected standards
• Organize and perform quarterly reviews with large clients
• Survey buildings for staffing purposes and cost evaluations
• Maintain labor and account budgets
• Examine work completion in accordance with contract deliverables
• Monitor quality control throughout assigned facilities
• Sustain focus on safety through onsite observations and / or inspections
• Other duties as assigned or requested

Required Skills / Abilities:

• A bachelor's degree in business management, business science, or a related field
• A minimum of 5 years’ experience in facilities services
• A sales background with a demonstrated history of sales performance, is preferred
• Decisive thinking and leadership abilities
• Excellent interpersonal and client-relations skills
• Act as the liaison between customers and internal teams ensuring clients’ requirements are met
• Maintain high customer satisfaction ratings, according to company standards
• Dynamic and creative problem-solving abilities
• A strong client-focused mindset
• Advanced problem-solving and critical thinking skills
• Ability to work under pressure
• Excellent written and verbal communication skills
• Must be well- organized and can prioritize tasks
• Proficiency with Microsoft Word, Excel, and PowerPoint required
• The ability to make critical decisions under pressure
• The ability to process negative feedback and remain professional
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to act with integrity, professionalism, and confidentiality
• Accountability and dependability in all that you do
• A strong commitment to company service values
• Time management - organizing, planning, and prioritizing
• Act as a collaborative team player, possess a strong customer service orientation, and be a consultative problem solver

Physical Requirements

Applicants for this role must be able to:

• Approximately equal amount of time sitting and walking
• Able to hear and speak into a telephone
• Close visual work on a computer terminal
• Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments

Velociti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $115,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• Day shift
• Monday to Friday
• On call

Travel requirement:

• Up to 25% travel

Education:

• Bachelor's (Required)

Experience:

• facilities managment: 5 years (Required)

Work Location: In person