Job Overview:

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues to ensure customer satisfaction.

Responsibilities:

- Conduct outbound calls to customers to address their needs and provide solutions
- Utilize upselling techniques to promote products and services
- Perform data entry tasks accurately and efficiently
- Communicate effectively in English with customers to understand their requirements
- Analyze customer feedback to improve service quality
- Assist Spanish-speaking customers in their preferred language
- Provide excellent customer service through various channels

Requirements:

- Prior experience in customer service or sales is preferred.
- Strong communication skills to interact with customers effectively.
- Ability to analyze information and resolve issues promptly.
- Bilingual proficiency is desirable for this role.
- Sales experience or the ability to upsell products is advantageous.

This position offers a competitive salary and opportunities for professional growth. If you are passionate about delivering exceptional customer service and have the required skills, we encourage you to apply for this rewarding opportunity.

Job Types: Full-time, Contract

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Vision insurance

Experience level:

• 2 years

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Work Location: Hybrid remote in Phoenix, AZ 85040