Job Location: Richmond, VA - On-Site
Summary:
The Operations Coordinator is responsible for providing the highest quality customer experience to both our external and internal customers by scheduling service appointments in a timely and efficient manner. The successful candidate will have excellent problem solving skills and be able to think logically to coordinate service calls to the satisfaction of both the customer and branch office. Attention to detail, focus and the ability to communicate effectively are a must.
What you will do:
* Schedule service appointments with customers in order to maintain efficiency, proper routing, minimal overtime
* Utilize software for selecting appropriate technician and documenting any travel required
* Ensure necessary parts are available in order to maintain appropriate service levels
* Manage technician schedules throughout the day
* Provide excellent customer service and resolve issues that may arise
* Engage with customer via phone and determine what equipment issue may exist and most appropriate resolution by utilizing technical expertise and sound judgement to ensure the highest level of customer satisfaction.
What you will need:
* High School Diploma or equivalent
* Superior verbal and written communication skills
* Excellent customer service skills required; Minimum of 2 years office setting customer service experience.
* Above average computer skills, including the ability to type a minimum of 35 wpm with a high degree of accuracy while talking
* Must be able to navigate within multiple systems while speaking with customers
* Superior organizational skills, with a high degree of detail
* Ability to work in a fast paced environment
* Ability to interact in a professional and courteous manner with people at all levels
In addition to competitive pay, we offer a comprehensive?"Total Rewards"?package including:
* Medical, dental, and vision coverage
* HSA/FSA programs
* Company paid life and AD&D insurance.
* Company paid short- and long-term disability.
* Voluntary benefit products
* 401k retirement savings plan after just 60 days
* 7 Company Holidays, plus 2 Floating holidays of your choice
* Paid Time Off
* Tuition reimbursement
* Employee Assistance Program (EAP)
About Us:
We are the fourth largest security integrator in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected, and empowered, one customer at a time.
Our Values:
*

Win as a team
* Do the right thing
* Make a difference every day
* Get it done
* Think big
If you share these ideals, we'd love to hear from you!
Vector Security is a Drug-Free Workplace
Vector Security is an Equal Opportunity Employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.