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Part-time Customer Experience Representative
Silicon Slopes, Inc. Salt Lake City, UT
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$42k-56k (estimate)
Part Time 6 Days Ago
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Silicon Slopes, Inc. is Hiring a Part-time Customer Experience Representative Near Salt Lake City, UT

**Part-time Customer Experience Representative**

Deseret Digital Media Salt Lake City, UT 84180 | Posted Feb 10, 2022 **Job Description**

**Our company is committed to being trusted voices of light and truth reaching hundreds of millions of people worldwide.**

Deseret Digital Media (we call ourselves DDM), the home of the mildly addictive KSL Classifieds, is seeking to hire an exceptional, customer-centric individual with a knack for solving problems and troubleshooting issues.

As a Customer Experience Representative, you will have a desire to help KSL users when they have questions or problems while using our site and app. You will work with both external customers as well as internal teams, so being able to communicate with a variety of personalities is a must! This position will also help keep those pesky fraudsters off of our site.

**Day to day responsibilities will include:**

* Assisting users calling or chatting in to get assistance with their KSL account and listings

* Moderating KSL listings to help prevent user fraud and drive the best customer experience

* Work closely with the Customer Experience manager on fraud efforts, listing moderation, and special projects as they arise

* Collaborate with the team and manager to accomplish various tasks and help provide the voice of the customer to all product owners

**What you need to bring to the table:**

* Passion for providing a positive customer experience

* Ability to interact with customers over the phone, online chat, and via email in a professional and friendly manner

* Thrive in a fast-paced and growing, dynamic, fun environment

* Self-motivated, with attention to detail

* Effectively manage your time to meet and maintain deadlines

* Enjoy working with others and be a team player

* Excellent computer and typing abilities

* High school diploma or equivalent education

* Customer service experience preferred

* Strong problem-solving skills

* Possess initiative and willingness to take action

**What's in it for you:**

* An exciting and super fun work environment in a sweet office space

* Competitive wage at $15/hour

* Excellent opportunities for advancement

Deseret Digital Media is an equal opportunity employer. Deseret Digital Media provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

https://deseretmanagement.wd1.myworkdayjobs.com/DeseretDigitalMedia

Education Level: N/A Years of Experience: N/A **Part-time Customer Experience Representative**

Deseret Digital Media Salt Lake City, UT 84180 | Posted Feb 10, 2022 **Job Description**

**Our company is committed to being trusted voices of light and truth reaching hundreds of millions of people worldwide.**

Deseret Digital Media (we call ourselves DDM), the home of the mildly addictive KSL Classifieds, is seeking to hire an exceptional, customer-centric individual with a knack for solving problems and troubleshooting issues.

As a Customer Experience Representative, you will have a desire to help KSL users when they have questions or problems while using our site and app. You will work with both external customers as well as internal teams, so being able to communicate with a variety of personalities is a must! This position will also help keep those pesky fraudsters off of our site.

**Day to day responsibilities will include:**

* Assisting users calling or chatting in to get assistance with their KSL account and listings

* Moderating KSL listings to help prevent user fraud and drive the best customer experience

* Work closely with the Customer Experience manager on fraud efforts, listing moderation, and special projects as they arise

* Collaborate with the team and manager to accomplish various tasks and help provide the voice of the customer to all product owners

**What you need to bring to the table:**

* Passion for providing a positive customer experience

* Ability to interact with customers over the phone, online chat, and via email in a professional and friendly manner

* Thrive in a fast-paced and growing, dynamic, fun environment

* Self-motivated, with attention to detail

* Effectively manage your time to meet and maintain deadlines

* Enjoy working with others and be a team player

* Excellent computer and typing abilities

* High school diploma or equivalent education

* Customer service experience preferred

* Strong problem-solving skills

* Possess initiative and willingness to take action

**What's in it for you:**

* An exciting and super fun work environment in a sweet office space

* Competitive wage at $15/hour

* Excellent opportunities for advancement

Deseret Digital Media is an equal opportunity employer. Deseret Digital Media provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

https://deseretmanagement.wd1.myworkdayjobs.com/DeseretDigitalMedia

Education Level: N/A Years of Experience: N/A

Job Summary

JOB TYPE

Part Time

SALARY

$42k-56k (estimate)

POST DATE

04/25/2024

EXPIRATION DATE

05/12/2024

WEBSITE

siliconslopes.com

HEADQUARTERS

Lehi, UT

SIZE

25 - 50

INDUSTRY

Investment Management

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The following is the career advancement route for Part-time Customer Experience Representative positions, which can be used as a reference in future career path planning. As a Part-time Customer Experience Representative, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Part-time Customer Experience Representative. You can explore the career advancement for a Part-time Customer Experience Representative below and select your interested title to get hiring information.