TSM FSM Consultant

Location Charlotte, NC. (Can be remote but willing to travel when needed)

Duration:12 Month

Job Type: Contract

Job Mode: Onsite/ Remote.

Experience in following.

• App Engine Studio
• UI Builder
• Agent Workspace.
• UI Policy, Data Policy, Client Script, Business Rule, Assignment rule, Data look up rule, Script Include,
• Script Action, Access controlled list (ACL), Scheduled job, Notification, Inbound action, Record producer,

• Transform map, ETL Transform map, Data Source configuration.
• familiar with CSDM framework
• Workflow and Flow Designer
• Integration hub
• REST API/Scripted REST API Integration
• Virtual Agent
• Performance Analytics
• Automated Test Framework (ATF)
• Design & Implementation of ServiceNow TSM , Order Management, Dispatch Management.
• GitHub Integration
• Have telecom Industry knowledge and Customer Data Models
• Assess and identify customer impact.
• Familiar with SDLC
• Understand Out of box customizations in TSM ServiceNow
• Change Management, Release Management and Service level Management.
• Development of custom applications in ServiceNow.
• Service Catalog & Service Portal implementation, configuration and customization.
• Inventory Management
• modify policy and compliance workflow, mapping citations, authority documents, customizing control attestation flow.
• Rich experience in ServiceNow version upgradation
• Agile and Test Management Implementation

Good to have

• Knowledge of predictive intelligence tools
• Knowledge of Maria DB
• SDLC tools

Familiar with

1. Churn Models
2. Fault Management
3. Self Heal Network Management model

VDart Inc is the leading global provider of digital solutions, products and talent management company providing digital technology solutions in Automotive, Manufacturing, Energy & Utilities and Healthcare Industries. Led by a strong global team located across 10 countries including USA, Canada, Mexico, Brazil, UK, Japan, Australia & India. We are currently accepting applications from staffing firms for our Preferred Partner Program, where we align niche staffing firms with specific verticals based on their strengths.