Chief Purpose of the Position

The Patient Services Representative serves to perform the following duties: registration, financial support, insurance processes, and scheduling appointments for patients of VCU Dental Care's Student Practice, and also plays a role in the educational experience of D.D.S. students. Primary responsibilities include scheduling and registration of new patients, obtaining and verifying insurance policy information, checkout procedures including accepting payments and assisting students with coordination of appointments. The role also includes routine financial consultations with patients (reviewing treatment plans, estimating insurance costs, offering payment options), assisting patients in applying for third-party credit, and counseling students on ethical and efficient financial practices and patient disputes. The Student Practice is a high-volume, fast-paced practice serving a diverse population.

Knowledge, skills and abilities required:

• Knowledge of dental terminology preferred
• Excellent verbal and written communication, interpersonal and organizational skills
• Excellent customer service skills and willingness to assist patients, students, faculty, and staff
• Ability to work independently and well as a team player
• Ability to work efficiently and accurately in a fast-paced environment
• Ability to multitask
• Flexible work schedule for varying shifts between 7:00 am and 5:00 pm
• Ability to work in a diverse environment is required.

Education level and experience required:

• High school graduate or equivalent
• College education strongly preferred
• Minimum 1-3 years experience in a medical or dental office setting is required
• Customer service experience required
• Accounts receivable and/or insurance verification or coordination preferred
• Windows-based computer and data entry skills required
• Experience in dental software and knowledge of CDT codes preferred
• Bilingual preferred

Brief Summary of Benefits: Benefits for this position include, but are not limited to Health and Group Life Insurance, Vision, Dental Insurance and Dental Discounts, Flexible Spending Participation, and Paid Holidays. After completion of 90 days, you are eligible for Paid Time Off (PTO) Leave. After completion of 6 months, you are eligible for a 401k contribution and match. Professional Development/Tuition Assistance, Short Term Disability, Long Term Disability, and Life Insurance as well as Profit Sharing Plan.

Background checks required.

EEO Statement: VCU Dental Care is an Equal Employment Opportunity Employer. We do not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, physical or mental disability, and/or age.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Data entry: 1 year (Required)
• Dental/Medical office: 1 year (Preferred)
• Customer service: 2 years (Required)
• Medical billing: 2 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person