Chief Purpose of the Position

The Patient Care Coordinator will be part of VCU Dental Care’s Periodontal Department. The incumbent is largely responsible for the ideal patient experience, collection, schedule management, and appointment coordination. Responsibilities include, but not limited to coordinating appointments and specialties. Collecting payments, and follow up on patient pre- authorizations. Checking schedules proactively and contacting patients prior to appointments regarding co pays associated with upcoming procedures. Manage daily route slips. Employee shall serve as a liaison between providers/managers and patients.

Knowledge, skills and abilities required

• Excellent customer service skills and willingness to assist patients, students, residents, faculty, and other staff is required
• Experience and working knowledge of dental terminology strongly preferred.
• Superior telephone etiquette skills required.
• Excellent verbal and written communication, interpersonal and organizational skills required.
• Data entry skills.
• Ability to work independently as well as with a team required.
• Ability to work efficiently and accurately in a fast-paced environment is required.
• Ability to maintain multiple objectives simultaneously required.
• Ability to understand and explain patient account financial ledgers required.
• Must be flexible to work schedule for varying shifts.

Education level and experience required:

• High School graduate or equivalent required.
• Customer service in Healthcare/Dental Office setting
• College education preferred or equivalent applicable training or experience.
• Experience in a dental/medical field - 2 years experience Required
• Accounts receivable and/or insurance coordination 1 year experience Required
• Computer skills required, preferably with proficiency in Microsoft Windows & Office.
• Experience in dental practice management software, preferably axiUm strongly preferred.
• Computer skills required, with proficiency in Microsoft Windows & Office, especially Word and Excel
• CPR Certification preferred

Hiring Range: commensurate with experience

Brief Summary of Benefits: Benefits for this position include, but are not limited to Health and Group Life Insurance, Vision, Dental Insurance and Dental Discounts, Flexible Spending Participation, and Paid Holidays. After completion of 90 days, you are eligible for Paid Time Off (PTO) Leave. After completion of 6 months, you are eligible for a 401k contribution match. Professional Development/Tuition Assistance, Short Term Disability, Long Term Disability, and Life Insurance.

Background checks required.

EEO Statement: VCU Dental Care is an Equal Employment Opportunity Employer. We do not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, physical or mental disability, and/or age.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 2 years (Required)
• Medical/Dental Office setting: 2 years (Required)

Work Location: In person