You haven't searched anything yet.
Patient Advocate / Customer Service Coordinator
Selma, Alabama Facility Vaughan Regional Medical Center
Req ID 504636 Post Date 04 / 04 / 2024 Category Accounting and Finance
Description
The Patient Advocate / Customer Service Coordinator serves as a liaison between patients, families, physicians, and clinical staff to provide proactive and personalized services to enhance the patient and family experience.
Proactively collaborates with leaders and staff to improve patient satisfaction. Proactively obtains resolution of concerns brought forward during daily rounding.
Assists patients and families with the completion of the patient satisfaction survey prior to discharge.
Essential Functions :
A : Job Specific :
Conducts daily rounds on patients to proactively resolve issues and to assure their experience meets and exceeds expectations.
B : Company Specific
Able to identify patient confidentiality issues and reports to proper hospital personnel immediately.
Compliance : Conducts job responsibilities in accordance with standards set forth in Kindred’s Code of Conduct, Kindred policy and procedures, applicable federal and state laws, and applicable standards.
Service Excellence Elements :
Pride (Owning and feeling proud of work quality and our mission.)
Performs work that reflects ownership and is a credit to self and positively represents Kindred.
Teamwork (Achieving greater results through cooperation and recognizing contributions.)
Cooperates with co-workers while performing duties leading to everyone being able to achieve success and giving recognition where it is due.
Compassion (Listening and focusing on the patient / resident; taking sincere, appropriate actions.)
Meets the patients’ needs and concerns by consistently acting in a patient-focused manner.
Integrity (Doing the right thing.)
Demonstrates adherence to a strict moral or ethical code in performance of duties by always seeking to do the right thing.
Respect (Treating others as they would like to be treated; valuing others.)
Acknowledges the worth of others through professional greetings, proper telephone etiquette, patience, and common courtesy.
Fun (Enjoying work and being an enthusiastic participant.)
Demonstrates a positive attitude toward work and devotion to the task at hand.
Professionalism (Assuring skills (licensures) are current; looking and acting the part while performing at the highest level.)
Keeps skills, competencies and required licensures / certifications current; displays mastery over attitude and behavior and pride in appearance.
Consistently performs duties to the best of abilities.
Responsibility (Being accountable, doing what is expected or beyond; assuring what needs to get done, gets done.)
Takes ownership of all aspects of duties shown through reliable, timely performance and accountability.
Knowledge / Skills / Abilities :
DISCLAIMER :
This description is designed to indicate the general nature and level of work for this position. It is not intended to describe minor duties or other responsibilities that may be periodically assigned
Qualifications
Education : High School Diploma- Required / College degree in progress- Highly desirable
Licenses / Certification : LPN Strongly preferred; other licensed clinical professionals considered.
Experience : Minimum of three years’ experience in hospitality, guest services, or customer service.
Last updated : 2024-04-05
Full Time
$36k-48k (estimate)
04/06/2024
04/18/2024
The job skills required for Patient advocate include Customer Service, Confidentiality, HIPAA, Written Communication, Organizational Skills, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient advocate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient advocate positions, which can be used as a reference in future career path planning. As a Patient advocate, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient advocate. You can explore the career advancement for a Patient advocate below and select your interested title to get hiring information.
If you are interested in becoming a Patient Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Advocate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Advocate job description and responsibilities
Advocates can also talk with patients to help them understand their total costs.
04/18/2022: Moline, IL
They will explain any of the tests performed on that patient, describe the diagnosis given and explain the treatments available.
03/28/2022: Hartford, CT
Patient Advocates explain procedures, diagnoses, medications and care to patiens and their relatives.
02/20/2022: Middlesex, NJ
A Patient Advocate must coordinate shipment to a patient, which may extend delivery time.
04/06/2022: Brockton, MA
The patient advocate promotes, advocates for, and strives to protect the health, safety, and rights of the patient.
03/21/2022: Sarasota, FL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Advocate jobs
Many patient advocates earn certifications, and some have worked as registered nurses, social workers, or health plan administrators.
01/20/2022: Riverside, CA
Patient Advocate should pass the exam earn the board-certified patient advocate (BCPA) designation.
04/17/2022: Albuquerque, NM
Consider taking a patient advocacy training session or continuing education class to gain more actionable skills and learn best practices for patient advocacy.
03/15/2022: Danbury, CT
Understand the benefits of palliative care and hospice care and know when to ask for them.
02/04/2022: Scranton, PA
Learn how to communicate effectively with doctors and medical staff.
03/11/2022: Huntington, NY
Step 3: View the best colleges and universities for Patient Advocate.