Description

JOB CLASSIFICATION

Full / Part-time: Full Time

Hours Per Week: 40

Location: 1801 S. 2nd St. McAllen, TX

JOB SUMMARY

At Vantage Bank Texas, we have a passion for helping our customers, taking care of our employees, a strong commitment to diversity, building relationships and delivering exceptional customer service.

The relationship banker is the Branch’s sales and service contributor. The relationship banker must support the acquisition, servicing and growth of consumer and commercial client relationships in a competitive banking environment and improve the lives of our customers through the use of technology. He/She must master the full suite of Vantage Bank products, must successfully perform operation-related functions, including teller transactions as required, and must successfully and accurately open accounts/loans and perform maintenance functions on all deposit account types. In addition to relationship management, a relationship banker helps acquire new clients for the bank and performs administrative duties. The relationship banker must demonstrate a high level of passion for both serving every need of our clients, finding solutions, and growing client relationships. Besides basic teller, account opening, documentation, and servicing skills, the relationship banker must lead efforts to maximize all the client experiences within the branch.

All relationship bankers’ function as the central point of the contact for the bank’s clients, working to develop long-term relationships. Relationship bankers exhibit a broad knowledge of all products and services offered by the bank and advises clients about how to use them to improve their financial situations. Financial Service offerings include but not limited to personal accounts, business accounts, consumer loans, credit cards, merchant services, etc.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.

TELLER OPERATIONS

1. Ability to work accurately and deal with job pressure and deadlines.

2. Promote and maintain positive relations with all contacts, customers and potential customers

3. Comply with all department and company policies and procedures.

4. Contribute to the fulfillment of department and company objectives and goals.

5. Perform as a team member in allocating and coordinating the work flow.

6. May train new employees and answer co-worker questions.

7. May be involved in ordering, receiving, verifying, and distributing cash.

8. Operates the Recycler and mans the Bank Vault to serve the bank's customers by:

o Accepting retail and/or commercial deposits, verifying cash and endorsements and giving customers their receipts.

o Identifying customers and cashing checks, or referring customers to an officer for authorization to cash checks.

o Balances cash daily

o Accepting payments for all loan transactions.

9. May be responsible for bank opening/closing.

10. Open and Close Vault

11. Promotes the bank's products and services; consistently cross-sells bank products at every opportunity.

12. Demonstrates a passion to solve customer problems and identifying and responding to customer’s needs effectively.

13. Follows teller over/short policy.

14. Process daily work through branch capture.

15. Send transport monitor to ITI.

16. Process adjustments in branch capture as needed.

17. Consistently meet or exceed productivity and quality standards.

18. Maintain a position of trust and responsibility by keeping all customer business confidential.

19. Responsible for making sure that teller cash box limits are always being met.

20. All other duties as assigned.

NEW ACCOUNTS OPERATIONS

1. Opens primarily new domestic accounts and some foreign accounts including but not limited to checking, savings, and certificates of deposits, money markets, safe deposit boxes, and IRAs.

2. Collects and completes required documentation for accounts to comply with all regulatory requirements and bank policies.

3. Basic understanding of business documentation.

4. Conducts all required credit and banking history required inquiries prior to opening accounts.

5. Ensures completion of new account opening in a timely and courteous manner.

6. Performs required maintenance on customer accounts.

7. Demonstrates a good understanding of customer and enhanced due diligence.

8. Process and submits New Account and loan files for processing/closing/funding in a timely manner.

9. Responds to customer inquiries regarding their account or company products/services in a professional and courteous manner.

10. Closing of all account types.

11. Process consumer loan applications and close/fund consumer loans.

12. Prepares Debit Card applications, process instant issue debit cards and balance inventory.

13. Deliver or participate in bank presentations to employees of VBT commercial customers.

14. Process and submits credit card applications.

15. Submits referrals to cash management services, credit cards, mortgage loans, business loans, foreign exchange, and treasury management.

16. Sets up Check orders on system.

17. Process domestic and foreign wire transfers.

18. Complies with all bank policies and procedures and bank regulations.

19. Assures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations, which include BSA, CIP, Beneficial Ownership and OFAC requirements as they apply to this particular job title/position.

20. Performs other duties as assigned by supervisor.

Requirements

QUALIFICATIONS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• High school diploma or GED is required.

• Associate’s Degree preferred in a related field (a minimum of 1 year in banking experience may commensurate for degree)

• Computer knowledge and comfort.

• Cash handling experience; teller cash handling experience preferred.

• Attention to detail.

• Exceptional communication skills.

• Ability to perform basic math functions and to balance to expected totals.

• Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.

• Must have ability to work in a fast paced environment without compromising quality.

• Need to have flexibility in scheduling. Must work until completion of daily functions.

• Versatility, flexibility, and a willingness to work constantly changing priorities with enthusiasm.

• Must be sales oriented

• Strong organizational skill; able to manage priorities and workflow

• Ability to work independently and as a team member

• Ability to communicate with people at all levels and various backgrounds

• Bilingual skills a plus

• Versatility, flexibility, and willingness to work within constantly changing priorities with enthusiasm.

EOE/M/F/D/V