Description

Mission: To lead the industry in consistently meeting or exceeding our customer's expectations in the pursuit of profitable growth.

Values: To protect our integrity first

To promote ingenuity and challenge everything

To develop people

To pursue excellence

The Company: Our strength is in our people and team work.

Vanguard Truck Centers owns and operates full service commercial truck centers in the United States. Our unique footprint allows us to provide a diverse range of products and services across many industries, and across the country.

Job Description

Job Title: Shop Foreman/Supervisor

SUMMARY

Ensures that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

Be the Uptime expert and enforce the Volvo Uptime workflow

Recruits, hires, and motivates qualified service technicians.

Assists technicians in developing their skills.

Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.

Understands and ensures compliance with manufacturer warranty and policy procedures.

Ensures that all department employees receive appropriate manufacturer training.

Conducts regular performance reviews for all technicians in accordance with dealership guidelines.

Ensures that all repairs are assigned to technicians in an equal and fair manner.

Provides technical support for technicians when necessary.

Ensures repairs are charged out correctly.

Checks progress of each repair order throughout the day.

Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.

Road tests vehicles to quality-check work performed.

Accounts for all documents; ensures that none are missing and all are processed correctly.

Establishes and maintains customer follow-up program to confirm satisfaction with the service experience.

Handles all customer complaints within 24 hours, informing other managers as appropriate.

Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.

Monitors technicians' daily productivity reports and corresponding payroll records.

Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.

Ensures the proper care, storage, and inventory of special tools.

Keeps abreast of new equipment and tools available and recommends purchases.

Fills in for service advisor and dispatcher when necessary.

Attends managers meetings as requested.

Strives for harmony and teamwork within the department and with all other departments.

Maintains safe work environment.

Maintains professional appearance.

EDUCATION and/or EXPERIENCE

Two to four years related experience and/or training; or equivalent combination of education and experience.

CDL license to be able to road test trucks. We can also allow a certain amount of time, 6 months for example, to gain this certification if applicant doesn’t have it.

BENEFITS

Competitive salary

401k with employer match

Medical, dental, and vision insurance

Employer paid STD and Basic life

Optional life and LTD

Flexible Spending Account

PTO Paid Time Off program

Career Advancement Opportunities

Background screening is a mandatory pre-requisite for employment consideration.

Qualifications