Description

Join one of the Gazette’s Best Workplaces five years in a row and one of the top 150 workplaces in Colorado by the Denver Post for the last three years.
Vanguard Skin Specialists is a dermatology and plastic surgery practice serving communities in southern Colorado. Our mission is to make a positive impact on our patients, our community, and our world. This mission drives everything we do from opening offices in underserved areas to sponsoring humanitarian projects to volunteering locally and abroad, and we believe delivering exceptional medical care requires investing in an extraordinary team and work environment.

"We make a positive impact on our patients, our community, and the world.” -- That statement is a key part of our operating principles, and it is the motivation behind what we do. We are seeking a Patient Services Representative who shares this motivation and will help create an amazing patient experience. 

Who We Are: 

• We are a multi-specialty medical practice with a set of operating principles that guide us -- excellence in patient care, one-team mentality, making a positive impact in this world. We believe we are the best at what we do. 
• We are fanatical about providing the best patient care without compromise. Our patient services representatives come in early and stay late to ensure patient concerns are addressed and our schedule is fully optimized for our patients and providers. We take care of our patients the way we would want our children, parents, and grandparents cared for. We work long, challenging days to make this happen. We expect you to help us sustain this level of excellent care. 
• We run a remarkably efficient and busy clinic. You will need to juggle many tasks while maintaining efficiency and ensuring all the small details are accounted for. Super human organization and attention to detail is a must. 
• We operate as one team. Our patients and your team members will count on you to be here, every single day, on time. If you have ever worked in a team environment, you understand how important that dedication is to your team, as well as to your personal success. 
• We believe it is possible to change the world. We give generously of our time and resources locally and around the world. 

Job and Ideal Candidate: 

• Responsibilities include high-volume scheduling over the phone, assisting with patient and doctor requests over the phone, preparing patient files, and other phone-related administrative tasks 
• The right candidate will be able to manage a high volume of inbound and outbound calls. This is NOT a front office/receptionist position. 
• Schedule patients utilizing electronic scheduling for a multi-provider, multi-specialty medical practice -Minimum typing speed 50 wpm 
• Manage patient communication with compassion and integrity 
• Attention to extreme detail and accuracy 

Requirements

Qualifications: 

• At least 2 years of scheduling for a multi-provider medical practice is preferred 
• Proven track record of working well on teams and delivering excellence 
• Excellent verbal and written skills required. Customer service experience a plus 
• Alignment with the values and mission of Vanguard Skin Specialists 

Schedule: 

This is a full-time position with business hours Monday to Friday. You may work across multiple offices (Colorado Springs or Pueblo). 

Reviews: 

 Vanguard Skin Specialists believes in providing regular feedback and encouraging professional development. Your first check in with HR will be approximately 90 days from your date of hire. Written annual reviews take place each fall. For individuals with less than 6 months of tenure by fall review but greater 6 months tenure at spring review, then the initial review will take place in the spring review. 

The practice promotes from within which provides opportunity for growth and advancement. 

Compensation & Benefits: 

Compensation is $19-$21 an hour (based on experience) with eligibility for overtime and paid time off. The practice covers a portion of the premium for medical benefits and offers vision, dental, and 401K. The position also comes with Paid Time Off, Graduate School Stipend, bereavement pay, Paid Maternity & Bonding Leave, Employee Discounts on products and aesthetic services.

Physical Working Conditions: 

• Must be able to remain in a stationary position 90% 
• The other 10%, occasionally move about inside the office to access file cabinets, office printer, etc. 
• Operate a computer and other office machinery, such as a calculator, printer, copier, scanner, or fax 
• Be able to communicate accurately, effectively and frequently 
• Can identify color on the computer and software used 

About Us: 

Some other things you should know about us… 

• We are growing quickly 
• Our management team has been promoted from within 
• Our team has extremely high expectations of each other 
• Our clinic is busy and hard working 
• We love what we do 

Please submit a cover letter and resume. To learn more about us, go to www.vanguardskin.com 

 Offers of employment will be contingent on successful pre-employment screening for this position. The screenings will include background checks, drug screens, employment and education or licensure/certification verification, and/or governmental registry checks. All offers are contingent upon successful completion of required screening. 

Vanguard Skin Specialists is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.