ROLE DESCRIPTION:
As a Customer Relations Representative with Vanessa Brown State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries and coordinating with other agency team members.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Be the first contact people have with our office: happy, friendly, helpful, competent
• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and super friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Friendly & loves people
• Dedicated to & enjoy customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Hourly pay plus commission/bonus
• Growth opportunity for advancement to full time within my office
• Paid time off (vacation and personal/sick days) when full time
• SIMPLE IRA retirement plan after 1 year of full time
• Valuable career-building experience