This position is responsible for the administrative and technical supervision of a staff of income maintenance caseworkers. This position provides support of caseworkers as they process and review Family and Children Medicaid applications and recertifications. This position also provides support to caseworkers as they schedule and bill for Non-emergency Transportation trips. This position ensures that the staff follows policy and procedure. This position is responsible for reading reports insuring state time standards are met. This position is responsible for training staff, assisting staff with questions and policy interpretation, tracking employee leave time and setting work standards. This position is responsible for reviewing work, counseling and discipline and performing other personnel functions.

Knowledge, Skills, and Abilities – Considerable knowledge of all income maintenance programs, forms, and documents used in determining eligibility. Considerable knowledge of the use of the income maintenance manuals. Considerable knowledge of needs, problems, and attitudes of disadvantaged persons. Considerable knowledge in Non-emergency Medicaid Transportation policy and procedures. General knowledge of all agency programs and services. General knowledge of community services and programs which could affect the client/applicant. General knowledge of the budget process. Good mathematical, reasoning, and computational skills. Ability to instruct, organize, direct, and supervise lower level employees. Ability to learn basic supervisory/management skills. Ability to communicate effectively with workers, supervisors, applicants, and community agencies to obtain pertinent data and to interpret rules and regulations. Ability to present information orally and in written form.

Minimum Training and Experience Requirements – Three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience; or an equivalent combination of training and experience