** Van-Wall Equipment, Inc.**

** Assistant Service Manager - Consumer Products**

Perry, IA 50220

**Job Summary**

Assist the service manager in maintaining accurate, on-time reports and records relative to the service departments operations, thus resulting in internal and external customer satisfaction and profitability. Help grow service labor sales and control expenses.

**Essential Duties and Responsibilities**

-Daily maintenance of time cards, warranty claims, and credits

-Opens work orders as directed by the Service Manager and maintain open work orders using equipment, hours, technicians, repair work and any other information needed

-Reviews all work orders for accuracy and completeness before submitting to the service manager for final review

-Directs incoming service related inquiries and scheduling requests to the service manager

-Work with the Service Manager in all aspects of the service department

-May fill in for the Service Manager in the Service Managers absence

-Maintains all filing and records for the service department

-Keeps necessary supplies on hand and reorders when needed

-Prepares customer invoices and takes payments when presented to the service office

-Represents Van Wall Equipment with a professional and positive attitude. Strives to protect the dealership image in a positive light while promoting customer loyalty

-Reports any internal or external customer complaints to the Service Manager

-Consistently strive to improve knowledge and skills in order to stay up-to-date with industry trends

-Maintain confidentiality with internal and external information

-Be able to submit, track and resolve warranty claims

-Must obtain core training through JDU and keep it in good standing by continuing education with a minimum of one Q-Diagnostic class every 5 years

**Position Qualifications**

-Possess basic knowledge of accounting practices and financial principles relative to the Service Departments

-One year or more experience with service writing a plus

-Ability to use standard desktop applications such as Microsoft Office, Excel, and Internet Functions

-General understanding of mechanical & technical terms

-Knowledge of office procedures

-Ability to speak effectively one on one and in a group

-Familiar with John Deere and competitive products

-Maintain a positive attitude, be a team player and provide leadership within the Service Department

-Complete all duties as assigned

-High School Diploma or equivalent required