Job Description

Join Van Tiem Insurance & Financial Srv. Inc, a leading insurance agency committed to providing exceptional service to clients in Sterling Heights, Michigan.

Our team embodies dedication, integrity, and a passion for helping others navigate the complexities of insurance. As a Customer Service Representative, you will be the first point of contact for our clients, assisting them with inquiries, policy changes, and claims processes. This role offers a fantastic opportunity to begin a career in the insurance industry with a supportive team and a client-centered approach.

Benefits

Flexible Schedule

Health Insurance

Vision Insurance

Mon-Fri Schedule

Hands on Training

Disability Insurance

Life Insurance

Career Growth Opportunities

Retirement Plan

Evenings Off

Paid Time Off (PTO)

Dental Insurance

Responsibilities

Client Support: Assist clients with their inquiries, resolve issues promptly, and ensure their satisfaction.

Phone Etiquette: Handle inbound calls professionally, providing information and assistance as needed.

Documentation: Maintain accurate records of client interactions, ensuring data integrity.

Problem Solving: Identify and address client concerns efficiently and effectively.

Team Collaboration: Work cohesively with colleagues to deliver seamless service and support in person and on Zoom

Continuous Learning: Stay informed about insurance and financial products to better serve clients.

Requirements

Education: High school diploma or equivalent; additional certification or coursework in customer service is a plus.

Experience: Prior experience in customer service, retail, or a related field is beneficial.

Interpersonal Skills: Strong interpersonal abilities with a customer-focused approach to problem-solving.

Communication: Excellent verbal and written communication skills with a professional and friendly demeanor.

Organizational Skills: Ability to multitask, prioritize tasks, and manage time effectively in a dynamic work environment.

Detail-Oriented: Keen attention to detail when handling client information and processing requests accurately.