Are you passionate about making life a little sweeter for our customers? We are looking for a friendly, self-motivated and reliable leader and doer as Retail Store Manager for our store in Wolfeboro, NH. The ideal candidate is a seasoned professional who is enthusiastic about running a small retail store for a well-established New Hampshire confectionary brand. You are an experienced hands-on retail leader who will be in charge of running the store as well as managing a small team of part-time and seasonal associates. You love helping our customers and are obsessed with providing outstanding customer service. And did we mention that you also must like chocolate? This is a year-round full-time position that is eligible for health benefits and paid time off.

Interested? If so, we would like to hear from you! Please email your resume and compensation history along with your cover letter. We appreciate your interest in and consideration of our company! We regret that we will not be able to respond to every resume submission. Only those candidates who best meet our needs shall be contacted. Again, thank you for your consideration.

Van Otis Chocolates, founded in 1935, is a small, modern-day confectionery company located in Manchester and Wolfeboro, NH. By coupling traditional recipes with new and exciting product lines, we bring fun and nostalgia back to the chocolate and candy experience. We are proud to have been voted Best Chocolatier of New Hampshire, for the past 18 years! For more information, visit us at www.vanotis.com

- Lead by example by working the retail floor together with teammates; help with such duties as opening and closing the store, engaging with guests, cashing out customers, stocking products, managing inventory and product shelf life, building gifts, packing products, keeping store clean and in good order

- Coach and train teammates to ensure outstanding customer service is being provided at all times

- Motivate retail associates to increase store sales through active and friendly interactions with customers, offering samples, and providing helpful information about products, promotions, and rewards program

- Ensure a welcoming atmosphere and great shopping experience for all guests by making sure the store presents itself in the most attractive and inviting way, and customers are welcomed by friendly associates

- Ensure that retail sales objectives and goals are understood and met; help setting up incentive programs

- Provide frequent feedback about products, customers and any staff issues

- Constructively address staffing issues immediately; assist with hiring, firing and scheduling associates

- Work with factory to schedule planned store deliveries for candy, packing material, supplies & other items

- Suggest ideas on how to improve products, services, store presentation, processes and documentation

- Maintain proper knowledge of products, sales, promotions, policies and procedures

- Support other retail locations as needed

- Answer store phone calls and incoming emails in a timely manner

- Other duties as assigned from time to time

- Friendly and dependable retail & customer service professional with retail management experience

- Experienced and customer-centric hands-on leader with excellent work ethics

- Self-motivated team player not afraid of wearing many different hats in a small company environment

- Able to receive constructive criticism and strive to improve areas of weakness

- Excellent communication and organizational skills

- Computer-savvy (Windows, Microsoft Office, POS)

- Quick learner, able to multi-task well under pressure in a fast-paced seasonal environment

- Able to lift and carry 50lbs. on a regular basis; ability to be on feet all day

- Must love chocolate/candy and be willing to taste samples frequently for quality control purposes

- Must be able to work retail hours, including weekends

- Must be flexible with weekly work schedule; depending on time of the year, it can vary
anywhere between 32 and 60 hours per week (based on full-time employment)

- Must be able to work overtime during our busy season (all summer and during candy holidays)

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 32 – 50 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• What interests you about this position?

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person