Essential Functions
- Recruits, tests, does reference checks, interviews, and hires Team Members and Assistant Store Managers, with input from the Personnel Department.
- Deals with human resource issues, daily bookkeeping, cash and inventory variances, and follows proper ordering and merchandising techniques and strategies. Also investigates all large cash and inventory variances and ensures that each Team Member is fully aware of all security issues and follows procedures to protect first, all Team Members and Customers and secondly, company property.
- Reviews with the Retail Supervisor the financial and operating performance of their store, and ensures all policies, procedures, programs and strategies for retail operations, marketing and merchandising are followed and promoted.
- Trains and coaches Team Members on how best to perform their duties. Does performance evaluations on Team Members in a timely manner.
- Fills in for Team Members and/or Assistant Store Managers, in their absence, when there is no Team Member in the position to do so.
- In conjunction with the Retail Supervisor, works with vendors to secure the most beneficial relationship for the company relative to prices, rebates, quality products and services and ensures that all Team Members follow proper vendor check-in procedures.
- Ensures that all electronic equipment is properly programmed and maintained for proper operation and verifies that all Team Members are fully trained in their use.
- Ensures that all stores are properly maintained, clean and well lit.
Specific Job Functions
- Manage The Store's Physical and Financial Resources
- Set sales and profit goals
- Maintain strict control of cash and lottery tickets
- Investigate cash shortages/overages
- Make up deposits and take to bank
- Prepare daily reports and other reports on which the store's financial statements will be based and send to office in a timely manner
- Select/order products and determine merchandising techniques to be used by store to obtain maximum customer satisfaction and profitability
- Verify product type and quantity delivered by each vendor / salesperson and ensure all Team Members consistently follow all vendor check-in policies and procedures
- Verify accuracy of billing invoices, item costs, credits, allowances, etc.
- Review financial statements to determine the current position of the store and its level of profitability
- Prevent, investigate or recover losses from faulty credit cards or returned customer checks, including but not limited to court attendance
- Control expenses
- Keep building, grounds, equipment and fixtures clean and in good condition
- Prevent losses due to spoilage, damage, theft and poor housekeeping
- Have Fun!
- Manage Store Personnel
- Determine the store's personnel needs
- Recruit, interview and select the individuals needed for efficient store operation (working with the Personnel Dept.)
- Train all Team Members
- Establish Team Member work schedules
- Supervise Team Member's work schedules. Evaluate Team Member's performance
- Counsel Team Members on methods of improving job performance
- Resolve conflicts and grievances involving Team Members
- Conduct Team Member meetings
- Issue warning notices or discipline a Team Member if required
- Terminate Team Members if necessary (working with the Personnel Dept)
- Develop Good Customer Relationships
- Maintain a clean, friendly, interesting store
- Provide prompt, courteous service for all customers
- Handle customer complaints promptly and fairly
- Maintain customer "Want" list and respond quickly to customers changing wants/needs
- Participate in neighborhood/community activities
Performance Measurements for Store Managers
- Financial
- Sales Trend - current year vs. previous year and vs. Budget
- Inventory Control
- Gross Profit
- Cash overages and shortages within limits
- Payroll and other expenses in line with goals
- Bad check and credit card losses minimized
- Personnel Management
- All personnel trained and complying with company policies and procedures
- Employee turnover rate within acceptable limits
- Overtime minimized
- All personnel consistently in company approved uniform with name tag
- Store Conditions
- Store clean and orderly
All products fresh and appetizing store and in and around fixtures in working order
- All shelves well stocked, dusted and faced
- New and seasonal items in stock
- Seasonal decorations utilized
- Coolers and back room work areas clean and organized
- Parking lot well lit and clean
- Customer Service
- Customer orders processed quickly and accurately by pleasant Team Members and/or Management Personnel
- Customer complaints handled promptly, fairly and pleasantly
- Good rapport with all customers
- All employees well groomed and in uniform
The Store Manager is responsible for maximizing the operational efficiency of his/her HOP Shops convenience store, ensuring compliance to company policies and procedures by all Team Members, and maintaining a safe, pleasant environment for his/her Team Members and Customers. The Store Manager is expected to provide Leadership to his/her Team so that the store's performance excels!
Requirements
-Be able to communicate effectively in English, both in writing and verbally, and able to perform mathematical calculations at the twelfth-grade level;
-Business area degree or background preferred, high school diploma required. Rudimentary knowledge of basic accounting principles will be taken into strong consideration;
-Retail management experience strongly desired.
-Must have a valid drivers license, with regular and dependable transportation;
-Be able to perform certain duties from time to time and as may be necessary to instruct, conduct and maintain convenience store business, including some manual labor.