Description

Valor Healthcare is looking for a passionate Clinic Administrator to join our team at the Community Based Outpatient Clinic (CBOC) in Stuart. In exchange for your dedication and experience, we are proud to offer a competitive salary, excellent benefits, three weeks of PTO to start and a weekday schedule.

Our mission is simple: to provide quality healthcare to America's veterans through our healing focus, indebted hearts, and tireless resolve. Valor operates more than 50 VA CBOCs in the United States as a contractor for the U.S. Department of Veterans Affairs. We provide a full range of medical services to veterans through the operations of CBOCs, tailored to meet the specific needs of local VA medical centers. Our comprehensive set of services includes primary care, diagnostics, laboratory, telehealth, behavioral health, and more. 

As a Clinic Administrator, you will provide prescribed medical treatment and personal care services to patients with diseases and injuries seeking treatment in the clinic, as directed by physician or mid-level provider. ?You will collaborate with the core PACT Team (Primary Care Provider, RN and Medical Assistant) and expanded PACT Team including family/caregiver, VA, and community-based services involved in developing the patient care plan.

Position Summary

The Clinic Administrator is responsible for all operational aspects of their individual CBOC. This position is significantly tactical with the day-to-day operations of the clinic.

Core Responsibilities

• Manage day to day clinic operations, ensure clinical quality expectations are met, provide exceptional customer service and partner with the Clinic Medical Director. 
• Ensure all colleagues provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
• Managetheclinic’sfinancialperformancewithspecificemphasisonrevenuegrowththrough enrollment and non-personnel cost containment. 
• Manage growth strategy of new enrollees to the clinic and expand market penetration in the clinic’s catchment area. 
• Proactively manage veteran enrollment and retention.
• Maintain staffing levels consistent with veteran enrollment, contract terms, and to ensure maximum efficiency.
• Review/analyze reports and provide updates to leadership on clinical quality metrics, financial reports, staffing levels and other relevant information. 
• Emphasize attracting, coaching, mentoring, and retaining talent through excellent communication, training, enforcing key competencies and performance management, when required.
• Develop and maintain a positive, collaborative working relationship with our VA partners.
• Innovate, embrace, and support new initiatives, whether clinical or operational, and execute on key strategic initiatives that drive the success of the Valor business.

Requirements

Qualifications

•  Two years healthcare management experience required; government healthcare environment preferred.
•  Excellent written and verbal communication skills are required, both in person and over the phone.
•  Ability to manage, both up and down.
•  Energetic and optimistic demeanor.
•  Strong service mentality and a focus on achieving all aspects of defined service standards.
•  Proficient in computer applications such as Word and Excel.
•  Strong organizational skills.
•  Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision.
•  Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively.
•  Ability to resolve colleague, client, and patient issues in an effective and timely manner.
•  Current certification in Basic Life Support.
•  This is considered a safety sensitive position.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.