Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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Welcome to the Arizona Biltmore, A Waldorf Astoria Resort, a legendary destination nestled in the vibrant city of Phoenix, Arizona. Proudly part of the Pyramid Global Hospitality portfolio, the Arizona Biltmore offers 703 luxurious guest rooms and an impressive 100,000 sq ft of meeting space. More than just a resort, the Arizona Biltmore seamlessly integrates comfort with career opportunities.

Situated in the heart of Phoenix, the Arizona Biltmore embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.

Join us at the Arizona Biltmore, where your pathway to a fulfilling career is guided by an excellent People First Culture. Here, you're not just part of a professional team; you're an integral part of a historic resort known for its elegance and grandeur. With spacious guest rooms, expansive meeting spaces, and world-class amenities, every aspect contributes to a workplace that reflects the sophistication and luxury of the Arizona Biltmore. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the timeless beauty of the Arizona Biltmore, A Waldorf Astoria Resort!

In this role, you will report directly to Front Office Manager. The Guest Services Supervisor will oversee the Guest Services area, including Valet, Bells, Door and Shuttle drivers. The essential duties and responsibilities of this job include the following (other duties may be assigned):

• Serve all hotel guest in providing then with the services of this department, manage and supervise the designated staff to provide those services.
• Provide excellent service to all guests, striving to exceed their expectations to ensure continuous quality improvement.
• Maintains knowledge of and exercises all aspects of valet parking, bell services and hotel operations including but not limited to groups resume, arrivals and departures, VIPs, catering functions etc.
• Maintains knowledge of surrounding area, especially tourist attractions, and area events.
• Develops staff through training and example.
• Ensures proper scheduling for areas of operation according to business for all shifts.
• Conducts daily pre-shift meetings and Monthly staff meetings.
• Monitors team members performance with guests (hospitality skills).
• Reviews and follows up on security reports regarding valet parking incidents.
• Conducts periodic checks of garage.
• Performs employee interviews for new hires.
• Maintains supervision of valet ramp and manage ramp on busy banquets events.
• Maintains and orders supplies, uniforms and equipment for the department.
• Organizes VIP parking for special events, catering functions and high profile vehicles.
• Has knowledge and control of daily labor and cost reports.

• High School diploma or equivalent.
• Previous upscale hotel experience - specifically in the Guest Services area.
• Prior supervisory experience preferred, but not required.
• Ability to maintain high standards.
• A valid driver's license and ability to work varied shifts and days are required.