NATURE OF WORK: To provide support, crisis intervention, supportive counseling and referral to those in crisis. To provide support, service coordination, crisis intervention, and facilitation of the Mental Hygiene Process for Valley’s catchment area. This includes providing residential duties, basic living skills support services, monitoring clients, assessment, case management, and facilitation of group and individual supportive counseling for residents on Valley’s CRU.

WORK ENVIRONMENT: In-Doors 95% of the time; outdoors and transportation areas 5% of the time

WORK PACE: Pace is determined by the frequency of callers to the Valley Healthcare System Crisis Line, number of mental hygiene petitions, and by the need of the client(s).

ESSENTIAL DUTIES:

• Greets callers to Valley’s 24-hour Crisis Line appropriately during an assigned shift, acting in a non-judgmental and caring manner regardless of race, sex, ethnicity, and culture, and responding to callers with empathy and respect. CIS will utilize active listening skills and the crisis intervention model during all calls.
• Seeking out information and keeping up to date with new/changing information that affects the Crisis/Helpline including developing knowledge about resources in the caller’s area.
• Reports to the authorities and completes appropriate forms for high-risk calls. Offers and completes follow-ups as appropriate.
• Facilitates the Mental Hygiene Process when an application is filed.
• Work with other agencies, hospitals, providers, etc. to ensure the referral process is offered. Facilitation of admission to private, public and State Hospitals.
• Promotes appropriate community interactions by handling public interactions in a professional and competent manner. Returns phone calls and requests for information in a timely manner, promotes a positive image of the agency, and maintains good rapport with agency contacts.
• Provide initial screenings to perspective consumers when they are requesting services and inform of current walk in procedures.
• Completes and submits documentation as required by Valley, Medicaid, Medicare, Private Insurances and any other licensing agency. Employee ensures all documentation is submitted in a timely and accurate manner in each consumer’s EMR.
• Provide assessments, treatment planning, IDT Meetings, and group/individual counseling services per treatment schedule, as directed by supervisor.
• Monitor clients within the Crisis Unit to ensure their needs are met per the treatment plan.
• Will hold supportive counseling sessions for clients as indicated by the treatment plan.
• Perform daily residential duties such doing laundry, changing bed sheets, tracking inventory and stock, etc.
• Work with other members of the Crisis Team to coordinate services.
• Assists with cleaning duties on the Unit as assigned by Supervisor in order to meet licensure requirements.
• Assure that the safety, health and well-being of consumers are always maintained on or off site.
• Implement treatment and behavioral plans in compliance with Valley’s and State guidelines.
• Adheres to Valley’s Standards of Conduct and Compliance and follows ethical guidelines of their profession. Follows Valley policies and procedures regarding paid time off, call-offs, and other attendance issues.
• Monitor, maintain and use appropriately, all equipment and supplies.
• Support and help in the training of new employees.
• Attends all mandated meetings and trainings related to profession and enhances knowledge and/or skills which include Learning Management System (LMS) Trainings.
• OTHER DUTIES AS ASSIGNED.

MINIMUM QUALIFICATIONS:

• Ability to perform Essential Duties as outlined below:
• BA/BS in Human Service Field.
• Valid Photo ID
• Ability to comply with Consumer’s Rights.
• Ability to comply with Valley’s and Division departmental safety procedures.
• Ability to read, write and speak the English language.
• Possess basic computer and E-Mail skills
• Ability to document/type into an Electronic Medical Record (EMR)
• Excellent Communication skills to work as part of a team

PREFERRED QUALIFICATIONS:

• Experience in Crisis work.
• Experience in Mental Health and/or Substance Use Disorder fields.
• Knowledge of commitment law.
• Knowledge of diverse disability populations.
• Knowledge of community resources for behavioral health issues.