SUMMARY

We are seeking a versatile and intellectually curious Project Technician who is passionate about learning and leveraging modern technology deployments. Under the Professional Services team, you will be an integral part of successfully executing a broad range of technical projects for a variety of our client’s business needs. If you are focused on the art of possibility and are not afraid of growth, you'll want to be at Valeo Networks. In this position, you will play a critical role in deploying our clients’ cloud and on-prem technology infrastructure.

In your Cover Letter, tell us who your favorite superhero is and why you picked them as your favorite.

KEY RESPONSIBILITIES

• Successfully execute mid to large-scale technical project tasks as assigned.
• Leverage existing automation wherever possible, keeping a keen eye open for new opportunities.
• Create and maintain high-quality documentation before, during, and after project completion as applicable.
• Provide pre-escalation assistance to the Managed Services team members as needed.
• Prioritize project requests and support tickets to meet required SLAs.
• Escalate unresolved technical issues to senior resources.
• Ensure effective and proactive communication to all project team members and external facing stakeholders.
• Perform other tasks and responsibilities as assigned by senior resources or direct supervisors.

QUALIFICATIONS & EXPERIENCE

• (Required) Attitude: Very resourceful self-starter able to exercise independent judgment and act upon it appropriately.
• Education:A , MCP, and MCSE certifications are preferred but not mandatory. A strong candidate would demonstrate the following skills and be able to troubleshoot with a high degree of success.
• (Required) Experience: Minimum One (1) Year IT Specific Work History
• (Preferred) Education: Related degree or Certifications Such as Network , Server , Security , MD-101, AZ-900
• (Preferred) Experience: Minimum One (1) Year of MSP Experience (Managed Service Provider)
• (Preferred) Attitude: Self-motivated learner who enjoys testing & configuring home lab environments.

SKILLS & KNOWLEDGE

• Excellent analytical and interpersonal skills, such as active listening and customer care.
• Confidence in implementing and supporting M365 administration, networking protocols, server administration, and modern desktop deployment tactics.
• Strong, soft skills due to the dynamic nature of collaborations with other engineering teams, customers, and vendors.
• High attention to detail.
• Taking ownership of all projects and tasks assigned.
• Understanding of the organization’s goals and objectives.

Don’t have 100% of the required certifications? No problem! To advance in this industry, it not only requires certifications but on-the-job experience as well. Valeo Networks believes in investing in our employees, and we will pay for additional certifications that are required for the job position.

BENEFITS

We’ve got you covered! Valeo Networks offers a competitive compensation and benefits package, including:

• Paid time off (PTO)
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible spending account
• 401k with company matching contribution
• Certification reimbursement

• Professional development assistance
• Referral program

• And more!

ABOUT US

We are Valeo Networks – a full-service, award-winning Managed Security Services Provider (MSSP) – providing cybersecurity, compliance, cloud solutions, network infrastructure, and managed IT services. With a national presence coast-to-coast, Valeo Networks is a one-stop shop for expert IT support!

We are experiencing HUGE growth – firmly seated in the top 5% of revenue-generating MSSPs nationwide, making Valeo Networks one of the largest MSSPs nationally.With much more growth on the horizon, we are looking for the best and brightest people in the technology industry to join our team! We take pride in having a talented workforce that allows Valeo Networks to continue to be flexible, adaptable, efficient, and easy to do business with.

A deep understanding of the industry, state-of-the-art technologies, a drive toward continuous innovation, and a top-down focus on employee growth and career progression have contributed to our A company culture. We advance technicians faster than the industry standard, and we value career growth for our employees so that we can continue being the trusted technology partner for our clients.

Valeo Networks is constantly evolving and exploring new ways to enhance our business processes, delight our customers, and provide innovative solutions. To accomplish this, we are 100% people focused. From our colleagues to our partners and clients, we put people first. We build connections with others by being helpful, dependable, communicative, humble, focused, flexible, and not taking ourselves too seriously. We maintain a work-life balance and invest in our team members to increase knowledge and experience.

OUR MISSION

We empower businesses to realize their full potential through secure, managed solutions.

OUR CORE VALUES 

• Honesty
• Accountability
• Competency
• Community
• Transformation
• Obsessive Customer Service

People with these virtues are the ones we want to be a part of our team. Our continued commitment to finding the right people is one of the keys to taking Valeo Networks to the next level. These core values lay the groundwork for who we are, where we are going, how we are going to get there, and when we will arrive. It’s a very exciting time at Valeo Networks, and we want you to be a part of it!

Are you tired of the same old job, where you feel like a ‘bot? If you think this opportunity is meant for you, apply today! There is no time better than now to capitalize on your hard work and preparation for professional success.

DISCLAIMER

This is a full-time position – Overtime may be required to handle emergencies, heavy workloads, or other issues.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all employees within this class.

ACCOMMODATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

ABOUT THE COMPANY

Valeo Networks is a full-service, award-winning Managed Security Service Provider (MSSP) that serves State, County, and Municipal (SCM) markets, small-to-medium businesses (SMBs), and non-profit organizations. Firmly seated in the top 5% of revenue-generating MSSPs nationwide—making it one of the largest MSSPs nationally—Valeo Networks provides solutions in the areas of cybersecurity, compliance, cloud, network infrastructure, and managed IT services. With over 20 years of industry experience, Valeo Networks is headquartered in Rockledge, FL, with additional locations nationwide.Learn more at valeonetworks.com.