Valenz® Health simplifies the complexities of self-insurance for employers through a steadfast commitment to data transparency and decision enablement powered by its Healthcare Ecosystem Optimization Platform. Offering a strong foundation with deep roots in clinical and member advocacy, alongside decades of expertise in claim reimbursement and payment validity, integrity, and accuracy, as well as a suite of risk affinity solutions, Valenz optimizes healthcare for the provider, payer, plan, and member. By establishing “true transparency” and offering data-driven solutions that improve cost, quality, and outcomes for employers and their members, Valenz engages early and often for smarter, better, faster healthcare.

About Our Opportunity 

As an Intake Coordinator with our Bill Review Services team, you will ensure positive relationships with your assigned client’s network of providers who submit bills for review and collect the appropriate documentation to complete the review. 

Things You’ll Do Here:

• Communicate with healthcare providers to obtain necessary information, clarify billing issues, and answer questions related to the bill review process. 

• Develop and maintain positive relationships with healthcare providers, with the goal of improving the quality and accuracy of the bills submitted for payment. 

• Provide updates on cases statuses and interpretation and facilitate the completion of data required. 

• Partner with Bill Review team other departments to ensure requests are addressed in a timely manner and deadlines are met.

• Participate in annual and/or quarterly reviews relating to client trends.

• Document all correspondence with clients and providers.

• Anticipate and provide solutions to common questions and issues that a client or provider may have, referring to the Team Lead as appropriate.

• Manages and maintains accurate records regarding cases, accounts, and assigned tasks, in a manner that adheres to company, local, and state policies and procedures.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties. 

What You’ll Bring to the Team:

• 1 years of experience in a healthcare setting such as an administrative or customer service role at a hospital, physician’s office, etc. 

• Exposure to healthcare claims, billing, and/or coding. 

• Strong aptitude for relationship building with a highly effective communication style. 

• Ability to work in a fast-paced, people focused, and deadline-driven environment. 

A plus if you have: 

• Working knowledge of HIPAA. 

• Experience working in an EMR system. 

Where You’ll Work 

This role is remote.

Why You Will Love Working Here

We offer employee perks that go beyond standard benefits and compensation packages – see below!

At Valenz, our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare. We want everyone engaged within our ecosystem to be strong, vigorous, and healthy. You’ll find limitless growth opportunities as we grow together. If you're ready to utilize your skills and passion to make a significant impact in the healthcare self-funded space, Valenz might be the perfect place for you!

Perks and Benefits

• Generously subsidized company-sponsored Medical, Dental, and Vision insurance.
• Spending account options: HSA, FSA, and DCFSA
• 401K with company match and immediate vesting.
• Flexible working environment.
• Generous Paid Time Off to include Vacation, Sick, and Paid Holidays.
• Paid maternity and paternity leave.
• Community giveback opportunities, including paid time off for philanthropic endeavors.

At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.