Description

Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT!

Are you a Customer Service Super Star…WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Hotel Valencia Riverwalk is located in downtown San Antonio, TX and is a pillar of the community. Our hotel is unique to the city, and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Job summary:

Ensure guest satisfaction through a properly maintained property, guest rooms, public areas and by responding promptly and efficiently to guest complaints and concerns. Know all fire and safety rules, regulations and policies. Perform preventive maintenance and repairs as necessary in accordance with hotel standards

Shift requirements:

Looking for flexibility with morning or evening shifts.

Responsibilities

• Contribute positively to the team within the department.
• Prepare for any and all guest requests.
• Participate in on-going training.
• Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel/CRO operations.
• Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotel's needs.
• Complete other duties as assigned by Supervisor.
• Possess a good mechanical knowledge of how to safely operate and maintain all tools.
• Respond to and complete all work orders in a timely manner, closing out as completed.
• Maintain a preventative maintenance schedule in guest rooms.
• Keep all work areas, shop and guest rooms neat and orderly.
• Maintain proper inventory levels of supplies and tools as needed.
• Be punctual in reporting to work in the proper uniform with a name tag. Personal hygiene is required daily.
• Help maintain the overall appearance of the hotel’s public space and hallways to help maintain a safe and clean environment.
• Respond to both customer and hotel staff reports of non-functioning equipment immediately.
• Maintains rooms in operating condition by performing repairs as needed.
• Perform preventive maintenance throughout the hotel and maintain documentation.
• Attend required meetings.
• Keep work areas clean and organized
• Be extremely courteous to all customers and fellow employees.
• Report unsafe conditions to your supervisor immediately.
• Maintain hotel equipment in proper working conditions.

Qualifications/Benefits

Qualifications:

• Hotel Operations or Customer Service experience preferred
• Communicates effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure

BENEFITS:

• Medical, Dental, Life insurance
• Paid Time Off 
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.