Description

Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT!

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD WINNING TEAM.

Hotel Valencia Riverwalk is located in downtown San Antonio, TX and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, our collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Job summary:Achieve hotel revenue, profit and customer satisfaction goals

Shift requirements: Monday- Friday 8:30am-5:30pm with occasional nights and weekends to monitor groups.

Responsibilities

• Expectation to dedicate significant portion of time to direct telephone solicitation sales.
• Meet or exceed assigned revenue goals; Rooms, F&B, Meeting Room Rental, Incremental.
• Assure that all transactions with guests are handled in a legal, ethical manner.
• Develop positive working relationships with existing clients by anticipating needs and acting promptly to rectify any problems; maintain frequent contact with established and prospective clients.
• Practice effective revenue/yield management to include wise negotiation and booking function space, focused solicitation during soft occupancy periods and effective rate and price negotiation.
• Consults with representatives of client group or organization to plan details such as number of persons expected, display space desired, and food service schedule. Have a comprehensive understanding of the property and its offerings.
• Notifies various department heads of arrangements made to ensure high level of service and guest satisfaction. Manage time effectively, maximize sales time, focus on priorities, and complete assigned reports and projects in a timely manner.
• Possess strong working knowledge of business development and sales techniques, catering and banquet operations, yield management, service standards and techniques, guest relations and etiquette, food and beverage, service ware and equipment, menu development and general hotel knowledge and practical ability to apply business knowledge in a hotel setting.
• Execute rate negotiations and pre-qualification, issue contracts, and establishes files, process bookings and appropriate follow-up correspondence with clients.
• Responsible for maintaining lost business report files and tracking tentative and definite business by market segments
• Assist in assuring the overall success of the hotel by meeting or exceeding the company’s expectations for top line revenue

Qualifications

Qualifications:

• Previous sales experience preferred
• Food and Beverage knowledge
• Detail oriented and highly organized.
• Communicates clearly and effectively with others
• Works productively with a team
• Contributes to team results.
• High school or equivalent education required.
• Ability to follow safety guidelines.

BENEFITS:

• Medical, Dental, Life insurance
• Paid Time Off 
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.