Job Description

Valdez International Corporation a major Aerospace / Defense contractor has positions available on its IAFNOS contract in San Antonio, TX for a Network Monitoring Analyst.

The Network Monitoring team utilizes tools such as SolarWinds, SCOM/Scorch and Netcool in a Microsoft / Windows environment to monitor the Air Force network and provide proactive and reactive identification of network systems and infrastructure problems across the enterprise. The team creates and manages Remedy incident tickets and escalates as necessary to the appropriate internal organizations for incident resolution.

The team follows and executes established Network Monitoring procedures to quickly identify and resolve network incidents which may negatively impact enterprise capabilities. In addition, the team reports network status to Network Operations Controllers as events unfold and tracks incidents to resolution.

Monitoring operations are maintained 24x7x365. Weekend and shift work may be required.

Job Requirements

• Monitor sensor tools to proactively identify outages or potential problems.
• Perform routine, scheduled hardware and software checks on core services and document results in Remedy ticket and the Master Station Log (MSL).
• Investigate out-of-normal operational performance to determine need for escalation.
• Perform regular trend analysis to identify out-of-normal performance warranting additional investigation.
• Work with the Senior Lead to communicate the status, risk, and impact of emerging problem areas and report findings to Incident and Problem Management teams.
• Reconcile ASI reports with incidents detected on the network to avoid false positive reporting.
• Collect and document all available data on potential and actual problem areas in order to support rapid hand-off to problem management, event, or incident response teams.
• Create After-Action Reports as needed.
• Routinely scan all tickets submitted in Remedy across the Enterprise.
• Prioritize trouble tickets in accordance with established guideline.
• Analyze symptoms presented in tickets, then document and report the results.
• Provide guidance and training on policies, procedures and lessons learned to other team members.
• Perform routine maintenance and system upgrades on Network Monitoring resources.

Certifications / Requirements

• Must have Secret Clearance to start.
• Candidate must be certified in accordance with DoD 8570 IAT Level II approved baseline certifications prior to start date.
• Additional industry certifications may be required within specific time frames.
• Drug Screen Required.

Benefits

• Medical, Dental & Vision Insurance
• Company Paid Short & Long Term Disability
• Life Insurance
• Paid Holidays
• Vacation & Sick Leave
• 401K

Post Offer/Pre-Employment Drug Screen required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. In addition to federal law requirements, Valdez International Corporation complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

If you need assistance or an accommodation due to a disability, you may contact us atlinda.gatzke@valdezicorp.com or by phone at 719-600-4570

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