Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40 resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski / Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus :

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary :

As the Assistant Manager, you recruit, coordinate, motivate and lead a team in one of Patagonia’s retail stores. You maintain your store as a hub for environmental activism, sport and positive vibes.

You act as an ambassador for Patagonia in your business community. You positively network across stores and channels while thinking of ways to support the broader success of retail.

You ensure that our customer-service experience is best-in-class : consistent, authentic, engaging and aligned with Patagonia’s core values.

You lead by example and inspire your team to live Patagonia’s mission, both in the store and in the community. You are an accessible, transparent and supportive leader, and you act as an entrepreneur for your store using Patagonia’s mission and core values as your compass.

You coach your Team Leaders on their communication and ownership skills, support a steady feedback loop and work to develop your Assistant Store Manager successor.

You recruit and hire people who are passionate about the planet. You spend significant time on the sales floor and lead by example.

You educate your team on environmental campaigns and local initiatives.

Job Specifications :

• Outlet : Vail Mountain
• Shift & Schedule Availability : Full Time, Year Round (11-month)

Warehouse / Visual Focus Summary :

As the Warehouse Team Leader, you will be responsible for managing product flow throughout the store, communication with management on product levels, distribution of product between stores and all shipping and receiving functions ensuring that we have the right products in the right places at the right times.

• Process all incoming and outgoing shipments in a timely manner.
• Collaborate with management to determine and maintain the most effective stockroom layout that any staff member can navigate product is clearly labeled, accessible and neatly organized by style and size.
• Proactively communicate and resolve all shipping
• Regularly communicate with management on warehouse labor allocation and strategy, and proactively assess ongoing stock levels in key styles to prevent out of stocks.

As the Visual Team Leader, you will bring the Patagonia story to life by creating a retail environment that is innovative, unique, inspired, customer-friendly and reflective of the local community.

The VTL is responsible for the implementation of visual merchandising directives and providing visual training and support for the retail team.

The VTL ensures that brand directives are upheld, and local product stories told in the retail environment.

• Collaborate with the Retail Store General Manager, the Visual Merchandising Manager or Regional Visual Merchandiser and local store staff to develop and install environmental displays and customer communications
• Implement and / or reinforce Patagonia’s environmental policy visually within the store
• Responsible for ordering all visual and marketing assets for the store with guidance from Visual Leadership.
• Partner with Store Management and Visual Leadership to plan and execute sale set up and recovery.

When not scheduled for your focus area duties, the balance of weekly hours will be scheduled as an Assistant Store Manager.

Job Responsibilities :

CUSTOMER SERVICE THAT IS NOT BOUND BY CONVENTION

• You empower the staff to offer outstanding service through consistent personal examples and encouragement.
• You offer proactive coaching (both constructive and complimentary) to continually elevate customer service.

BEING BUSINESS-MINDED

• In conjunction with your Store General Manager, you strategize to meet expense and profit goals for the store.
• You have a keen eye for the look and feel of your store and know that powerful visual merchandising, good habits, store cleanliness and maintenance all support a strong business.

DEVELOPING LEADERSHIP

• You hire with a focus on diversity and include staff who represent the community where your store is located.
• Your staff never have to guess how they’re doing since you provide ongoing feedback, coaching, training and acknowledgment.

BEING ACTION-ORIENTED, TAKING INITIATIVE AND DELEGATING

You partner with the In-Store Visual Merchandiser or Visual Team Leader to identify and execute regular priorities.

LEADING BY EXAMPLE AND ACTIVELY COACHING

• You lead by example and inspire your team to live Patagonia’s mission, both in the store and in the community.
• You serve as a role model and coach for the team by identifying and delegating daily priorities of your store's Retail Environmental Activism Program.
• You value and enjoy team-based ideation and problem solving.
• You maintain positive relationships with management, team members and store partners.
• You keep lines of communication open among management and team members by ensuring that expectations are upheld and objectives are met.
• You identify growth opportunities for team members within the Retail Environmental Activism Program and partner with management to address them.
• You ensure optimal inventory levels on the sales floor.

VALUING AND DEMONSTRATING QUALITY IN ALL THAT YOU DO

• You ensure the safety and well-being of all customers and employees.
• You assist management in the hiring of people who pursue passions that are related to our products and philosophy.

BEING A LIFE-LONG LEARNER.

• You demonstrate initiative and seek opportunities to grow your own skills.
• You welcome feedback and you grow from it.
• You assist in training and development of all team members and foster an environment of continued learning.

CREATING A SAFE STORE ENVIRONMENT

• You maintain a safe and secure environment for your team and customers and resolve any concerns quickly.
• You are deeply committed to creating a working environment that is supportive, positive, respectful and free from harassment.

Job Requirements, Education, Experience :

• Proven service experience and thriving when managing a team-based atmosphere
• Passionate about communities, the environment, and caring for others
• Experience successfully leading in an atmosphere with ambiguity, learning on the fly, demonstrating sound judgment, and solving problems creatively
• History of building and maintaining relationships with ease and desires to put the customer at the center of everything they do
• Experience managing a team of people and a passion for growing and developing employees.
• Demonstrates highly developed emotional intelligence.
• Ability to make sound judgment calls and manage all operations in the absence of the General Manager.
• Flexible amidst competing priorities and adaptable to the fast-paced environment of a retail store while rallying the team with positivity.
• Interest and aptitude for strategic business planning that responds to a specific community.
• High School Diploma or GED Equivalent; Business area training or education preferred
• Ability to work in a fast-paced retail environment, multitask and manage multiple customers
• Ability to work a flexible schedule including nights, holidays, and weekends
• Must be able to communicate fluently in English

The expected pay range is $24 - $27. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Last updated : 2024-05-04