THIS ROLE IS NOT AVAILABLE FOR C2C, VISA SPONSORSHIP, or THIRD PARTIES
We are currently seeking an information technology coordinator to support and coordinate strategic and operational information technology initiatives for our client located in downtown Pittsburgh. The Information Technology Coordinator will report to the Chief Financial Officer and support several teams throughout the organization.
This is a direct hire full time opportunity offering a hybrid work schedule (2 days a week in office), base salary, great PTO and benefits package.
This position requires a strategic thinker who can drive the coordination and governance of information technology initiatives. Strong candidates will remain current on best practices and be able to work with highly technical third-party vendors as well as organizational end-users.
Responsibility Breakdown:
Support strategic applications and software. (25%)

• Serve as the point person for managing key strategic applications, including Salesforce, IvyTek Finance (Salesforce backend), and other enterprise systems and integrations. Act as a liaison between application/software vendors and client staff.
• Coordinate implementations of new platforms and upgrades of existing systems, including partnering with the business to assist with optimization.

Coordinate core IT network functions and develop/maintain organizational IT and cybersecurity initiatives. (50%)

• Coordinate the client's relationship with the organization's third-party information technology managed service provider (MSP). The MSP is contracted to host and manage the organization's primary network environment, provides cyber security tools and best practices, and manages a helpdesk for end-user support.
• Develop and maintain IT security controls and procedures, including access, change management, and access controls.
• Contract vendors to conduct routine penetration tests and coordinate appropriate remediation efforts based on test results.
• Periodically review, update, and test the client's disaster recovery plan.
• Develop and maintain an organizational incident response plan.
• Develop and maintain an organizational cybersecurity program, including selecting third-party vendors to assist.
• Coordinate the deployment of end-user laptops, including new orders and basic inventory.

Develop and coordinate end-user training for IT-related activities. (10%)

• Create and maintain a program for end-user training, including Microsoft 365, phishing testing and training programs, cyber security, and IT best practices.
• Periodically update the end-user training program and coordinate it accordingly.

Assist with developing and managing IT strategic initiatives, governance, and reporting. (10%)

• Coordinate efforts to prioritize and implement strategic IT initiatives with the support of the organization's management.
• Create and maintain management-level dashboards and reports outlining key initiatives/activities/metrics for the organization's management and the Board of Directors.

Additional responsibilities as they arise. (5%)
EDUCATION/EXPERIENCE

• Bachelor's degree in a relevant field.
• At least 3-5 years of experience with information technology support and/or IT management.
• Salesforce and Salesforce Administration experience is preferred.
• Experience using customer relationship management (CRM) systems.
• Project management experience and demonstrated organizational skills, including managing multiple deadlines simultaneously.
• Superior attention to detail.
• Ability to work independently and as part of a team to collaborate effectively with a wide range of staff, partners, and investors.
• Willingness to adapt to new responsibilities as they arise.

IT Coordinator