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Front Desk Clerk
SUMMARY:
This position is primarily responsible for assisting every guest in checking in and out and making resort
guest feel welcome. This position requires that all guests are greeted as they enter the lobby and that the
front desk associate is attentive to all guest needs. This position will also answer phones and direct calls to
appropriate departments as needed. In addition, this position will also perform the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following: Other duties may be assigned.
timely manner.
SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities
COMPETENCIES:
To perform this job successfully, an individual should demonstrate the following competencies:
information skillfully; Works well in group problem solving situations; Uses reason even when
dealing with emotional topics.
opportunities; Strives to continuously build knowledge and skills; Shares expertise with others
customer needs: Solicits customer feedback to improve service: Responds to request for
service and assistance: Meets commitments.
to others without interrupting; Keeps emotions under control; Remains open to other’s ideas and tries new things.
and gets clarification; Responds well to questions; Participates in meetings.
Presents numerical data effectively; Able to read and interpret written information.
Contributes to building a positive team spirit; Puts the success of the team above own interests; Supports everyone’s efforts to succeed.
well; Accepts feedback from others; Gives appropriate recognition to others
environment
upholds organizational values.
correctly and on time; Supports organization’s goals and values; Supports and respects diversity.
Includes appropriate people in decision making process; Makes timely decisions.
others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
quality; Applies feedback to improve performance; Monitors own work to ensure quality; Meets
productivity standards; completes work in timely manner; strives to increase productivity; works
quickly.
productivity.
conditions.
fit the situation; Able to deal with frequent change, delays, or unexpected events.
covered when absent; Arrives at meetings and appointments on time.
own actions; keeps commitments; Commits to additional hours of work when necessary to meet
goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.
BUSINESS RELTATED CONTACTS:
Guests, Owners, Associates
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
EDUCATION AND/OR EXPERIENCE:
High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions,
Percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS:
To perform this job successfully, an individual should have advanced knowledge of Internet Software; and Word Processing software
OTHER SKILLS AND ABILITIES:
Bilingual ability is an asset but not a requirement
Ability to self-motivate
OTHER QUALIFICATIONS:
Friendly and outgoing personality
Must like to deal with the public
Must be customer service oriented
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste and smell.
The associate must regularly lift and/or move from 10 to up to 25 pounds.
Specific vision abilities required by this job include close vision and distance vision.
WORK ENVIRONMENT:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions (non-weather) and outdoor weather conditions. The employee is occasionally exposed to working near moving mechanical parts and work in precarious places.
Benefits:
· We offer generous employee benefits which include:
· Health, dental and vision insurance
· Paid time off (including a birthday holiday!)
· 401k with generous employer match.
· Resort Discounts nationwide
· Employment Assistance Program
EEO AA M/F/Vet/Disabled
Job Type: Full-time
Pay: From $16.25 per hour
Benefits:
Schedule:
Work setting:
Experience:
Work Location: In person
Full Time
$29k-38k (estimate)
03/23/2023
05/15/2024
The job skills required for 2nd Shift Front Desk Agent include Customer Service, Problem Solving, Initiative, Planning, Leadership, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a 2nd Shift Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by 2nd Shift Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for 2nd Shift Front Desk Agent positions, which can be used as a reference in future career path planning. As a 2nd Shift Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary 2nd Shift Front Desk Agent. You can explore the career advancement for a 2nd Shift Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
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A Front Desk Agent ensures customers receive the best service possible from the property.
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Some front desk agents served a hotel associate apprenticeship.
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The front desk agent can check different guest queries, they can check different problems and various complaints.
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The front desk agent can also post charges towards a guest account.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
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Desk Clerks typically study at similar levels compared with Front Desk Agents.
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Make checklists and to-do lists.
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Seek Out Hospitality Skills Training Opportunities.
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Finally, Add A Summary Or Objective Statement.
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Step 3: View the best colleges and universities for Front Desk Agent.