OVERVIEW

We're seeking an experienced professional to join our team as a service coordinator / manager that oversees a multitude of service logistics and functions in our vacation rental management team. Professionally collaborating with team members is a key part of this job, though being their direct supervisor / manager is optional, depending on experience and abilities. Regardless, this position is responsible for the oversight of service objectives and projects working closely with clients, management, and department heads. Seasonal deep cleaning and preventative maintenance programs are examples of service functions needing effective oversight and coordination. Examples of projects are permitting and installing a hot tub, replacing carpet in a house, finding and coordinating updated furniture delivery, preparing for fire routine inspections, and overseeing a number of property onboarding tasks.

Considerable experience in customer service, office professionalism, service coordination, and project management is expected. Familiarity with building trades, property functionality, vacation rental business, and local vendor resources is a major plus. Experience directly supervising / managing people is plus, but not required. 

The role is currently based out of South Lake Tahoe, CA and full time and part time applicants are welcome to apply. 

ABOUT VRA

VRA is a local, Tahoe born company. Our mission is people and the pursuit of excellence. We are deeply committed to our staff, clients, and getting better at everything we do, constantly. Our work environment is results oriented with opportunity to learn new things, develop your resume, and turn a job into a career. Our focus is to provide awesome jobs which are flexible for you to achieve your goals, both in career and life. We want and need quality people who are motivated in their career endeavors and want to be a part of a special team!

ABOUT YOU

You are a highly capable individual that produces results; supremely organized, detail oriented, and resourceful in your approach to work. You like working with a team and have strong inter-personal and communication skills. You are kind, empathetic, and understand other peoples POV which helps you inspire action and support around you. You are a critical thinker and problem solver that can quickly gather information to fully understand a problem and prepare a competent plan for resolution and drive it to the completion. You are highly resourceful and comfortable delegating to others and leaning on resources to deliver the optimal solution as efficiently as possible. 

You likely have experience as a service manager / coordinator / dispatcher in a field operations / trades company. 

JOB DUTIES

• High level oversight and coordination of seasonal service functions
• Project and task management 
• Seeing more complex service issues and maintenance projects through from start to finish
• Managing new account setups, terminations, and service related issues
• Communicate effectively with clients, staff, and vendors 
• Initiating and leading seasonal programs and department development 

REQUIREMENTS

• Vacation rental experience preferred, but not necessarily required
• Building trades / maintenance experience
• Project management and coordination experience
• Professional office / customer services experience and skills
• Computer / smart phone / software application proficiency 
• Perform work duties in a safe manner
• Stand for longer periods of time, move in and out of homes, lift 50 lbs over head
• Driver's license, and 4x4 preferred 

WHY VRA?

• Earn paid time off, starting day 1
• Flexible schedules
• Our team are people, not numbers
• Company parties, activities, etc.
• Considered for raises, bonuses, and promotions