Position : ARRepresentative

Location : Pittsburgh PA 15275

Duration : 9 months (Possible toextend)

Pay Rate : $21 / hron W2

Shift : MF

Hours : 7 : 304 : 308 : 00am5 : 00pm 8 : 30am5 : 30pm

Position Summary :

They may also be asked to contact customers in orderobtain payment information of open invoices. They manage allaspects of the customer interaction from invoicing to cashcollection and are the primary contact for problem resolution forthe customers in their portfolio.

Key Responsibilities :

Support collectors in day to day duties such as credit cardprocessing invoice entry / review in customer portals and obtaininginformation such as invoices packing slips and proof ofdeliveries.

Communicate professionally both written andverbal

Effectively manage a high volume of emailcommunication and phone contact

Have strong workingknowledge of customer billing platforms and clients internalsystems that allow problem identification and solution

Proficiency in key Excel functions that will drive collectionefficiencies with our customers

Leverage relationshipsacross departments and business units to improve problem resolutionand drive completion of action plans

Use business acumento proactively identify problems potential risk formulate soundsolutions and develop and deliver action plans

Driveaccountability by escalating delinquency issues within the customerand client

Ability to react to andeffectively manage changes in priorities based on businessneed

Formulate a course of action to consistentlyaccomplish or outperform established goals

Recognize andescalate changes in customer behavior that indicates increased riskof delinquency or default

Ability to work with minimalsupervision; following guidelines and company policy

Support development and implementation of onboarding content fornew team members

Use Practical Process Improvementtechniques to identify and solution problem root cause

Mentor and support other team members

Perform otherduties as required to support customers sales and other areas ofthe organization

MinimumRequirements / Qualifications :

HighSchool Diploma

Excellent written and verbal skills thatallow effective communication via both phone and email;professional and customer focused manner with attention todetail

Goal oriented

Possesses a high degreeof integrity

Administrative collection customer serviceor finance background and analytical skills necessary to reconcilecustomer trade accounts

Ability to work effectively withother team members in an open environment

Proficiency inprograms with MS Office (Word Excel and Outlook) OracleCogno

Last updated : 2024-05-31