Description :

Title AR - Customer Relations Specialist Collections (AR Specialist - Collections)

Reports To Customer Relations Supervisor

Summary The Customer Relations Specialist has two primary roles : (1) Initiating outgoing calls to customers who have past due balance, determining reasons for non-payment, and making payment arrangements;

and (2) Receiving and responding to collection related customer telephone and email inquiries as support for Solutions Center call volume.

Responsibilities

Make outbound collection calls to customers with a pre-defined list of accounts.

Determine the reasons for a customer s past due balance and make arrangements for payment based on established collection policies.

Respond to incoming calls and emails from customers and answers questions relating to their past due accounts.

Identify accounts that are uncollectible and transfer those accounts to our Legal department for further action.

Identify accounts that may be candidates for year-end bad debt write-off.

Provide invoice and statement copies as needed.

Initiate and respond to Service Now tickets for more detailed customer requests.

Additional tasks as determined

Experience

2 years experience in a collection environment.

Excellent communication and relationship building skills.

Customer service focused.

Ability to focus on a high-volume, high-pressure environment.

Strong conflict resolution skills and negotiation skills.

Strong working knowledge of Peoplesoft.

Ability to manage multiple tasks concurrently.

Strong organizational and follow up skills.

Results driven; self-motivated.

Education

High School graduate or higher

Physical Requirements

Sit, Stand, Walk and Stoop for a prolonged period

Talk, Hear, and use hands to finger and handle controls and office equipment

Frequently required to reach with hands and arms

Additional Details

• Please select your preference in reviewing candidate submittals : 3. Both - review resumes and interview candidates
• If you choose first come first serve above please provide requested pay rate. : 22.00
• Is this position a possible temp-to-permanent opportunity? : Yes
• Do you have a pre-identified candidate who will need to be hired by our Payroll Supplier? : No
• If yes, enter the name, contact details, and hourly pay rate for the candidate. : Name : Email : Phone Number : Hourly Pay Rate :
• Which shift is this position for? : Shift 1
• Daily Start Time (ex : 9 : 00AM) : 7am
• Daily End Time (ex : 5 : 00PM) : 5pm
• Working Days (ex : Monday - Friday) : M-F
• Candidate Video Interview Link : (No Value)

Last updated : 2024-05-09