VALLEY MEDICAL CENTER
Job Description
Clinic Network
The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.
TITLE: Medical Assistant
ROLE: See job description for Clinical Support Partner for generic job duties.
AREA OF ASSIGNMENT: Clinic network
HOURS OF WORK: Variable
RESPONSIBLE TO: Clinic Manager
PREREQUISITES:
Vetted by the State through testing as a Medical Assistant Certified
Good to excellent computer skills including the ability to successfully navigate between multiple applications
1 year of experience preferred
Able to communicate effectively in oral and written form in English language.
Current American Heart Association CPR/BLS for Healthcare Providers required.
QUALIFICATIONS:
Legal Concepts
Perform within legal and ethical boundaries
Document patient communication and clinical treatments accurately and appropriately
Maintain medical records
Comply with State, Federal and regulatory agencies
Demonstrated knowledge and comprehension of Medical Assistant scope and role
Demonstrated ability to engage and master the scope and role of a MA within a fast-pace environment
Demonstrated ability to comprehend, execute and act within the limits of MA scope of practice while under the direction of a health care practitioner
Demonstrated ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent
Demonstrate clear understanding of clinic structure and design
Communication
Neat and well-groomed appearance, business professional
Recognize and respect cultural diversity
Demonstrated ability to maintain a calm demeanor at all times
Employ professional telephone and interpersonal techniques
Recognize and respond effectively to verbal, nonverbal and written communications
Receive, organize, prioritize, store and maintain transmittable information utilizing electronic technology
Serve as a "communication liaison" between the physician and patient
Demonstrated ability to speak, spell and utilize appropriate grammar, sentence structure and hospital and network approved abbreviations
Ability to communicate and work effectively with the physical and emotional development of all age groups
Possess excellent customer service and patient care skills
Interacts in a friendly, professional manner with a wide range of patients, operations staff, physicians, and other departments in Valley Medical Center
Patient Care
Anticipate and facilitate provider work flow
Inform and update patient of anticipated wait times
Assist providers with patient flow time management
Perform initial intake screening by "verifying" reason for patient visit
Obtain and record patient information
Obtain vital signs per network policy for each patient visit
Prepare and maintain examination and treatment areas
Prepare patient for examinations procedure and treatments
Assist with examination, procedures and treatments
Maintain and update all medication and immunization records
Maintain, reviews and updates health maintenance records
Complete all forms and data sets for patient care to the maximum limit of scope
Schedule , coordinate and monitor appointments
Complete patient recalls daily
Operational Functions
Apply principles of aseptic techniques and infection control
Practice standard precautions, including hand washing and disposal of biohazards
Comply with quality assurance practices
Perform inventory of supplies and equipment
Perform routine maintenance of administrative and clinical equipment
Apply computer and other electronic equipment techniques to support office operations
Perform methods of quality control
Practice Finances
Review and complete ancillary charges for office visits
Perform "clean" billing submittals
UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS: As listed through out the document
PERFORMANCE RESPONSIBILITIES
A. Generic Job Functions: See Generic Job Description for Clinical Support Partner
Unique Job Functions: (performed in accordance with supervision requirements established by statute and administrative code.)
Medical Assisting
In order to serve the patient successfully the MA needs to have the ability to conceptualize role and responsibility. The MA is a liaison between the patient and provider. The MA understands that they are here to "serve" the patient. They must understand that resources in healthcare are limited. Concepts of anticipation and preparation for patient visits are essential for success. Pertinent and successful patient care interactions require the ability to apply concepts of critical thinking. The MA must independently understand scope and how to determine safe practice technique. They must have the ability to comprehend that provider success and efficiency is coupled with their ability to understand patient flow, anticipate patient needs and to appropriately work to the maximum limit of certification. The MA is responsible for asking "what can I do to facilitate meeting the needs of the patient?" at each visit. They must have the ability to comprehend, understand and value their role and that of those whom they work with. The MA is responsible for gathering all necessary information such that the provider visit is focused on patient care and clinical diagnosis.
Performs venous and capillary invasive procedures for blood withdrawal
Performs intradermal, subcutaneous and intramuscular injections
Applies, or assists with application of, durable medical equipment
Administers medications as ordered by the provider and per scope of practice
Administers immunizations
Performs tympanograms, and ear irrigations (with Provider order)
Performs waived Laboratory Tests
Gives approved instructions and patient education to patients
BACK OFFICE DUTIES/FACILITATOR
It's essential to maintain a calm demeanor to manage multiple tasks while in the back office. Messages from patients, orders from providers, and faxes are coming in throughout the day at a fast rate so it is imperative to be checking each system to ensure a smooth process. As a MA, your job is to multitask, prioritize, organize and facilitate workflow for the provider. A well rounded MA should be able to instill confidence in the provider by following through on their requests and continuing an exceptional patient care experience. The following are some of the main duties: participate in huddles with providers to anticipate needs/orders/procedures for the day, view daily schedule throughout the day to track when patients arrive in order to communicate/assign, read, investigate and forward messages to appropriate provider (if needed), contact patient when messages have been answered and record message in EMR, call pharmacies to call in prescriptions that have been approved in EMR or refax through electronic fax, facilitate care management calls if necessary, expedite written orders from provider (no verbal orders of any kind), fax or mail paperwork to pharmacies, other medical centers and/or patients. Ensure all paperwork is signed off by appropriate provider in a timely manner.
1. Manages messaging and order workflow
Organizes and allocates orders in a timely fashion
Researches and responds to messages in a timely fashion
Acts as liaison between the PSR, MA and Provider
Clinical Partner Addendum - Medical Assistant
Specialist Clinics
Prefer minimum 1.-2 years' experience in the specialty area related to position vacancy.
OBGYN Clinic
Position requires a minimum two years of recent OBGYN (outpatient/medical office) medical assisting experience
PREREQUISITES:
Vetted by the State through testing as a Medical Assistant Certified
Good to excellent computer skills including the ability to successfully navigate between multiple applications
1 year of experience preferred
Able to communicate effectively in oral and written form in English language.
Basic Life Support (BLS) for Health Care Providers issued by the American Heart Association (AHA) required.
QUALIFICATIONS:
Legal Concepts
Perform within legal and ethical boundaries
Document patient communication and clinical treatments accurately and appropriately
Maintain medical records
Comply with State, Federal and regulatory agencies
Demonstrated knowledge and comprehension of Medical Assistant scope and role
Demonstrated ability to engage and master the scope and role of a MA within a fast-pace environment
Demonstrated ability to comprehend, execute and act within the limits of MA scope of practice while under the direction of a health care practitioner
Demonstrated ability to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent
Demonstrate clear understanding of clinic structure and design