Minimum Qualifications:

• High School Diploma or equivalent and two years of medical interpreting experience.
• Must speak, read, and write English and the Spanish language fluently, as recited through UTMB approved verbal and written proficiency testing.
• Customer Service Experience, Microsoft office, Word, Excel, Access, Power Point, Multi-line phones, Liaison between patients, clinical staff and advocates, Professional & phone etiquette, large database and PC experience.

Job Summary:

To provide language assistance by means of verbal interpretations for all medical communications between UTMB's staff and patients, patients' families, and visitors.

• Provides skilled verbal interpretation services in person and over the phone.
• Executes dispatching duties as assigned.
• Acts as liaison between staff and patient/visitors to meet their needs.
• Supports cross-cultural communication throughout the institution by sharing cultural factors influencing health behaviors.
• Actively participates in documentation of effort in clinical and departmental records as directed.
• Follows institutional and departmental policies and procedures in all situations.
• Adheres with interpretation guidelines based on evaluation criteria in the bi-lingual competencies.
• Provides support to and collaborates with bilingual staff in meeting collaborative goals in patient-centered communications.
• Adheres to internal controls and reporting structure.
• Performs related duties as required.