· Able to effectively identify problems and determine solutions. · Understand clinic flow to maximize clinic usage to meet patient needs. · Assists with patient flow within assigned outpatient clinic setting. · Responds in a timely manner to call-lights. · Provides comfort measures to patient / family. · Performs technical and supportive patient care skills, incorporating the patient's plan of care and following approved policy and procedure. · Obtains vital signs. Appropriately documents chief complaint and reason for visit. · Uses aseptic techniques and infection control measures in the performance of duties. · Accurately collects excretory specimens, such as urine and feces. · Obtains blood samples by venipuncture. · Accurately performs tests, such as basic urine chemistry using chemical strips, guaiac, Ph, blood glucose, UPT, and hemocult. · Measures and records intake and output as ordered. · Prepares and assists patients undergoing treatments, examinations, and procedures. · Recognizes patient care priorities, treatment plan, objectives, and potential crisis · Under direction of physician, provides other treatments and care to patients appropriate to training, as assigned. · Recognizes and communicates patient needs and unusual occurrences with patients / families. · The MA will refill patient medications as requested, using the guidelines for the prescribing physician/provider in their assigned area and in accordance with the policy C51, Prescription Refill Management for Ambulatory Care Services. · Safely and properly administers medications as assigned. · Accurately documents/communicates interventions and measurements. · Communicates relevant information to appropriate health care provider. · Under supervision, completes accurate, concise, and legible documentation on patient clinic record. · Assist with medication reconciliation as required. · Assists in the maintenance of equipment, supplies, and the environment. · Assists in maintaining a clean and safe environment. · Checks equipment/supplies for expiration dates, electrical safety tags, intactness, and usability. · Cleans equipment and returns to its proper place. · Reports equipment and supplies needing replaced or repaired. · Stocks rooms, carts, cabinets, etc. as assigned / requested. · Respects and supports patient rights. · Serves as patient / family advocate. · Practices principles of patient and employee confidentiality. · Utilizes available resources and seeks assistance in dealing with ethical dilemmas, as appropriate. · Practices positive customer peer relations. · Consistently communicates in a professional and courteous manner. · Reports and seeks assistance in dealing with guest complaints / concerns. · Establishes and maintains a positive rapport with patient / family and co-workers. · Consistently responds to customer requests / needs in an appropriate manner. · Participates in and supports continuous quality improvement activities at the clinic / departmental level, as appropriate. · Demonstrates acceptable productivity and practices cost containment. · Prioritizes and completes all work in an effective and efficient manner. · Demonstrates initiative, resourcefulness, and flexibility. · Effectively and efficiently uses time, equipment, and supplies. · Functions as an interdependent and supportive team member. · Provides support and assistance, as appropriate. · With direction, remains calm and purposeful and responds in an appropriate, professional manner in emergent or chaotic situations. · Participates in clinic meetings / activities and supports the clinical, departmental, and organizational philosophy and goals. · Accepts responsibility for own growth / development. · Participates in in-services and ongoing education programs. · Remains current on all in-service / education / credentials / certification requirements for position, as appropriate. · Exchanges constructive feedback with peers and others. · Conducts self-evaluation and participates in developmental goal setting. · Patient Centered Medical Home Medical Assistant · All Medical Assistant Essential Job Functions, and · Contributes to the partnership among clinical practitioners, patients and families ensuring decisions respect patients’ wants, needs and preferences, · Contributes to provide education and support to patients to enable patients to make decisions and participate in their own care, · Contributes as a member of a clinical team accountable for a patient’s physical and mental health care needs including prevention, wellness, acute care and chronic care · Participates in coordinated care across all elements of the broader health care system, including specialty care, hospitals, home health care and community services, · Contributes to offering patients the ability to access services with shorter waiting times, “after hours” care, 24/7 electronic or telephone access and communication through health IT, · Contributes to a care team of clinicians and staff to ensure that patients and families make informed decisions about their health. · Administrative and Clinical Duty Medical Assistant · All Medical Assistant Essential Job functions, and · Answers patient calls with accuracy and properly document patient needs, · Appointment scheduling, including financial counseling for day surgery, reminder calls, patient financial responsibility and future appointments, · Arrives patients including preparation of paperwork/charts, collection and receipting of copays, tokens distributed and authorized deferments · Registration including eligibility, demographics and Medicare and third-party coverage, communicates any obstacle to access or authorization to patient, referral source, UTMB Physician and clinical staff appropriately, · Dispositions patient within designated timeline. · Specialty/other · All Medical Assistant Essential Job Functions, and · Proficient in multiple specialty procedures and · Successful completion of all Patient Services Specialist training including refresh training · Performs related duties assigned |