The University Campus Store is seeking a Marketing and Guest Experience Manager to manage the organization's branding, creative direction, and marketing strategy; to maximize sales while optimizing the customer experience through in-store and online channels, while also managing a large team and multiple partner relationships.Under the direction of the Campus Store Director, this position is responsible for planning, organizing, and directing all aspects of the Campus Store’s marketing. This includes coordinating all design, overseeing marketing assets, and managing the marketing budget for the Campus Store. This position also manages digital communications and content, including social media postings, presentations, signage, the E-Commerce website, and any print collateral aligning with the Store’s marketing, event, and service initiatives. A major part of this position’s outreach responsibility is maintaining and growing the Campus Store’s partnership with a wide array of University departments. Our Marketing and Guest Experience Manager oversees a creative team consisting of full-time, part-time, and student employees. This position will work closely with Store leadership and the merchandise buying team to implement cohesive branding, signage, and visual assets throughout all sales departments and online. Our Marketing and Guest Experience Manager will ensure all touch points across the customer’s journey, both physical and digital, are positive and efficient through innovative content and engaging outreach.The University of Utah is the state’s public flagship institution and a top-tier research university. The University Campus Store is the retail arm of the University and is consistently ranked in the top 15 of institutionally run campus stores in the nation. We serve over 40,000 students, faculty, and staff along with millions of visitors each year.At the University Campus Store, we are dedicated to supporting the mission of the University, including its foundational values of Belonging, Campus Safety, Health and Well-Being, Sustainability, and Academic Freedom. We are dedicated to supporting these values and preparing students for lives of impact as leaders and citizens. We believe in the responsible stewardship of our intellectual, physical, and financial resources, ensuring the long‐term success and viability of the institution. We are looking for staff who can support this mission and provide a welcoming and engaging experience to the Campus Store and to University students, faculty, staff, and guests.What does a successful candidate look likeManagement experience – You will provide clear and consistent direction and support to your direct reports, plan schedules, and delegate responsibilities to achieve maximum performance.Customer service skills – You will listen to customer feedback (internal and external), monitor service standards, and promptly address problems.Communication skills – You will communicate clearly, both verbally and in writing, to your colleagues and provide direction, support, and training as needed in your areas of expertise.Organizational skills – You will demonstrate excellent time management skills, work well in a fast-paced environment, multitask, and keep customer priorities, staff duties, and operational processes organized.Culture – Through mentoring and by example, you will cultivate a supportive and inclusive work environment where all staff, customers, and visitors have a sense of belonging in the Store.In the addition to salary, the University of Utah prides itself in our total benefit package, including but not limited to the following:11 paid Holidays per year14.2% employer contribution to retirement, where you pay nothing.Free UTA public transportation passBasic Life Insurance provided up to $25,000.50% tuition reduction for employee, spouse, after 6 – 12 months of employment and dependent children after 3 years of full-time employmentHealth coverage options that are both affordable and allow for access to care through the University of Utah health system.Paid parental leave (in addition to FMLA), if qualifiedProfessional development opportunitiesOptions for short-term and long-term disability insurance, supplemental life insurance, and HSA / FSA savings plans are available.Employee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travel.